Work Coordinator

Unika; Liverpool; On-site; GBP 27,000; Full time

Job summary

Liberty is seeking an enthusiastic Work Coordinator for their Knowsley office. This full-time role involves scheduling tasks, managing client relationships, and ensuring compliance with regulations. The position offers a competitive salary of £26,208 and a range of employee benefits, emphasizing professional development and a supportive work environment.

Benefits

Pension scheme

23 days annual leave plus bank holidays

Cycle to Work scheme

Life insurance/death in service benefit

Mental health support sessions

Employee Assistance Programme

Qualifications

• Previous call handling and scheduling experience required.
• Ability to operate a computerized database system.
• Good knowledge of office working systems.

Responsibilities

• Prioritizing and scheduling backfill and reinstatement tasks.
• Managing customer and client relationships.
• Ensuring all regulatory information is updated and logged in real-time.

Skills

Communication

Analytical skills

Scheduling

Database management

Teamwork

Education

Good level of education

Job description

Liberty has an exciting opportunity for an enthusiastic and engaging Work Coordinator to join our team, based in our office in Knowsley. You will be working on a full-time, permanent basis, working 40 hours per week, Monday to Friday, 08:00 - 17:00. In return, you will receive a competitive salary of £26,208, plus excellent benefits.

We are an experienced and innovative Heating and Compliance firm committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance, and servicing, as well as energy solutions, with a strong commitment to value-for-money services that positively impact people and communities.

The strength of our organization lies in the quality of our people. We pride ourselves on employing talented, driven individuals within the property services sector.

Responsibilities for the Work Coordinator Role

1. Prioritizing and scheduling backfill and reinstatement tasks.
2. Rescheduling jobs that fall out of programme.
3. Managing contract requirements for a range of jobs.
4. Handling calls and scheduling a range of works.
5. Validating each job to ensure all required information is available.
6. Managing customer and client relationships.
7. Ensuring all regulatory information is updated and logged in real-time with status updates on the internal system.
8. Providing an efficient and flexible response to operational issues to maintain service levels and programme works in line with contract requirements and capabilities.

What we are looking for in our ideal Work Coordinator

1. A good level of education.
2. Previous call handling and scheduling experience.
3. Ability to operate a computerized database system.
4. Good knowledge of office working systems.
5. Excellent communication skills.
6. Ability to work independently and as part of a team.
7. Strong analytical skills and adaptability to manage change.

We offer a range of benefits for a rewarding career, including but not limited to:

• Pension scheme.
• 23 days annual leave plus bank holidays.
• Cycle to Work scheme.
• Liberty Sense Awards – employee nominations for living the Liberty values, with high street vouchers as rewards.
• YuLife benefits, including:
• Life insurance/death in service benefit – 2x annual salary.
• Round-the-clock access to UK-based GPs.
• Second opinions on complex cases.
• Mental health support sessions.
• Online health check and nutrition consultations.
• Online fitness programs.
• Employee Assistance Programme for mental, financial, and professional wellbeing.
• Free will writing.
• Reward scheme for healthy behaviors earning YuCoins for vouchers.
• Exclusive discounts on memberships and wellbeing products.
• Medicash Health Cash Plan (optional), with claims for dental, optical, specialist consultations, and more.

At Liberty, we invest in our employees' upskilling and development to ensure industry-standard competency and compliance. Additional training is provided where appropriate.

We are committed to diversity and inclusion, aiming for equal opportunities for all qualified candidates, upholding our values of Passion, Openness, Respect, and Trust, supported by principles of fairness, equality, diversity, inclusion, and engagement.

Liberty is a proud member of the Living Wage Foundation.

Please note, only candidates with the right to work in the UK will be considered. All employees undergo vetting and pre-employment checks, including potential DBS checks.

If you are eager to work in a busy, high-performing team, apply now as our Work Coordinator. We look forward to hearing from you!

Closing date for applications is 28th May 2025. We reserve the right to close this vacancy earlier depending on application volume.