Work Coach — Personalised Career Progression Support

TET (Twin Employment & Training); Royal Borough of Greenwich; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days leave + holidays + birthday

Pension contributions

Employee Assistance Programme

Death in service benefit

Career development opportunities

Professional development andNetworking

Dynamic and supportive working env't

Job summary

Twin Group is seeking a proactive Work Coach to support participants across delivery locations within the contract area. You will manage a caseload, build trusted relationships and provide personalised, strengths-based employment support to help people move into sustainable work.

You will conduct assessments, co-create action plans, and provide CV development, interview preparation and job search support while maintaining high-quality records and meeting performance targets.

Qualifications

• Strong communication, coaching and relationship-building skills.
• Comfort using digital systems including Microsoft Office.
• Commitment to safeguarding, equality, diversity and inclusion.

Responsibilities

• Manage an allocated caseload with regular contact and progression from initial engagement to employment.
• Meet and strive to exceed performance targets for engagement, progression and outcomes.
• Complete initial and ongoing assessments to understand each participant’s history, skills and aspirations.
• Co-produce personalised action plans with clear, stretching, time-bound actions.
• Deliver high-quality one-to-one coaching to motivate and support progression.
• Provide practical job-search support, CV development and interview preparation.
• Maintain accurate participant records meeting contractual, quality, audit and data requirements.
• Use management information to monitor performance and drive progression.
• Experience of supporting individuals to achieve employment or personal progression goals.
• Experience in a target-driven environment.
• Ability to use labour market information for job matching.
• Experience producing case notes and plans within timescales.
• Experience in employability, recruitment or welfare-to-work provision.

Skills

Communication

Coaching

Relationship building

MS Office

CRM systems

Safeguarding

Tools

Case management

Job description

Twin Group is seeking a proactive Work Coach to support participants across delivery locations within the contract area. You will manage a caseload, build trusted relationships and provide personalised, strengths-based employment support to help people move into sustainable work.

You will conduct assessments, co-create action plans, and provide CV development, interview preparation and job search support while maintaining high-quality records and meeting performance targets.