Work Coach

TET (Twin Employment & Training); Royal Borough of Greenwich; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days leave + holidays + birthday

Pension contributions

Employee Assistance Programme

Death in service benefit

Career development opportunities

Professional development andNetworking

Dynamic and supportive working env't

Job summary

Twin Group is seeking a proactive Work Coach to support participants across delivery locations within the contract area. You will manage a caseload, build trusted relationships and provide personalised, strengths-based employment support to help people move into sustainable work.

You will conduct assessments, co-create action plans, and provide CV development, interview preparation and job search support while maintaining high-quality records and meeting performance targets.

Qualifications

• Strong communication, coaching and relationship-building skills.
• Comfort using digital systems including Microsoft Office.
• Commitment to safeguarding, equality, diversity and inclusion.

Responsibilities

• Manage an allocated caseload with regular contact and progression from initial engagement to employment.
• Meet and strive to exceed performance targets for engagement, progression and outcomes.
• Complete initial and ongoing assessments to understand each participant’s history, skills and aspirations.
• Co-produce personalised action plans with clear, stretching, time-bound actions.
• Deliver high-quality one-to-one coaching to motivate and support progression.
• Provide practical job-search support, CV development and interview preparation.
• Maintain accurate participant records meeting contractual, quality, audit and data requirements.
• Use management information to monitor performance and drive progression.
• Experience of supporting individuals to achieve employment or personal progression goals.
• Experience in a target-driven environment.
• Ability to use labour market information for job matching.
• Experience producing case notes and plans within timescales.
• Experience in employability, recruitment or welfare-to-work provision.

Skills

Communication

Coaching

Relationship building

MS Office

CRM systems

Safeguarding

Tools

Case management

Job description

Benefits

25 days of annual leave + bank holidays + your birthday off, Pension contributions, Employee Assistance Programme, Death in service benefit, Career development opportunities, Opportunities for professional development and networking, a dynamic and supportive working environment, plus more.

About You

You’ll be someone who genuinely enjoys working with people and helping them take positive steps forward. With excellent communication, coaching and relationship-building skills, you’ll know how to encourage and motivate participants, offering the right level of challenge while always remaining supportive, respectful and non-judgemental.

You’ll feel comfortable using digital systems, including Microsoft Office and case management or CRM systems, and be happy to work flexibly across different delivery locations within the contract area when needed. Most importantly, you’ll care about creating a positive experience for every participant and share our commitment to safeguarding, equality, diversity and inclusion, ensuring people feel welcomed, valued and supported throughout their journey with us.

The Role

As a Work Coach you will manage a caseload of participants, providing personalised, strengths-based employment support that helps individuals move towards and into sustainable work. You will build trusted and professional relationships, understand each participant’s circumstances, skills and aspirations, and agree clear actions that create meaningful and timely progression.

Working in a performance-driven environment, as a Work Coach you will be accountable for participant engagement, progression and outcomes, maintaining high-quality and compliant records and working closely with employers, training colleagues and specialist partners.

The role requires a strong understanding of the local labour market and the ability to connect participants to vacancies, skills development and other support that will improve their prospects of securing and sustaining employment.

Key Responsibilities

• Manage an allocated caseload effectively, maintaining regular, purposeful contact and taking ownership of participant progression from initial engagement through to employment and sustained outcomes.
• Meet and strive to exceed individual and team performance targets, including engagement, activity, progression, job starts and sustained employment outcomes.
• Complete effective initial and ongoing assessments to understand each participant’s work history, skills, aspirations, strengths, barriers, support needed and readiness for employment.
• Co-produce personalised action plans with clear, stretching and time-bound actions, reviewing and adapting these regularly to maintain momentum towards employment.
• Deliver high-quality one-to-one coaching that motivates, challenges and supports participants to take ownership of their journey towards work.
• Provide practical job-search support, including CV development, applications, interview preparation, digital job search, confidence building and preparation for employer opportunities.
• Maintain accurate, timely and complete participant records, ensuring all activity, actions, evidence and outcomes meet contractual, quality, audit and data requirements.
• Use management information and caseload data to understand individual performance, prioritise activity and take action where participants are not progressing as expected.
• Experience of supporting, coaching or advising individuals to achieve employment, learning or personal progression goals.
• Experience working in a target-driven or performance-focused environment.
• Good working knowledge of the local labour market and the ability to use labour market information to support job matching and progression.
• Ability to manage a varied caseload, prioritise activity and maintain momentum with participants.
• Experience of producing accurate case notes, action plans or other customer records within required timescales.
• Experience of employability, recruitment, careers, skills or welfare-to-work provision.
• Experience providing information, advice and guidance and making effective referrals to specialist services.
• Understanding of barriers to employment and approaches that support people with differing needs to progress towards work.

Why Join Us?

Twin Group is an award-winning provider of education, travel, work experience, accommodation, apprenticeships and employment services.

Be part of a growing and ambitious organisation, where you will have the opportunity to create new opportunities and contribute directly to Twin's continued growth and success.

The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

• All gaps in CVs must be explained satisfactorily.
• Proof of identity and qualifications will be required.
• Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.

We ask all applicants if they want to be considered under this scheme. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way - including any reasonable adjustments you may need if you are employed.

Access to Work Scheme

You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: [phone] or Textphone: 0800 121 7579