WordPress Support Specialist - Hybrid, Part-Time

Civic Recruitment Limited; Worcester; Hybrid; GBP 21,000 - 27,000; Part time

Job summary

Civic Recruitment Limited in Worcester is seeking a Web Content and WordPress Support specialist to join Worcester City Council. You will manage website content, maintain WordPress themes and plugins, and ensure accessibility, security and user‑focused service delivery across council sites.

Reporting to the Communications and Strategy teams, you will train content authors, support digital campaigns and monitor site performance, with hybrid working after an initial office period.

Qualifications

• Educated to A-Level standard or equivalent experience.
• Minimum two years' experience in a similar web or digital support role.
• Experience creating, publishing and managing website content.
• Experience managing WordPress websites.
• Experience managing WordPress themes, templates and plugins.
• Understanding of Website Accessibility Standards
• Understanding of SEO
• Understanding Website Security
• Understanding Data Protection Requirements
• Experience creating digital content and graphics.
• Excellent communication and organisational skills.
• Ability to manage work independently and meet deadlines.
• Strong problem-solving and analytical skills.
• Experience working within Local Government.
• Experience supporting social media accounts.
• Experience working with ICT teams on website infrastructure and security.
• Knowledge of web development and coding principles.
• Experience delivering training and user support.

Responsibilities

• Manage and update content across the Council's websites.
• Create, edit and publish website content.
• Ensure information remains accurate and up to date.
• Develop customer-focused self-service content online.
• Support and maintain content on the Council intranet.
• Ensure websites provide a good user experience.
• Provide technical support for WordPress websites.
• Maintain WordPress themes, templates and plugins.
• Monitor website performance and functionality.
• Troubleshoot issues and implement solutions.
• Research and implement replacement plugins or functionality.
• Work with ICT to keep sites secure and operational.
• Monitor security risks and apply updates.
• Promote Council services across social media.
• Create graphics and digital assets for sites and social media.
• Support digital campaigns and communications.
• Train and support content authors.
• Provide guidance on publishing standards.
• Advise on use of WordPress and other platforms.
• Research web tech and digital communications developments.
• Suggest improvements to performance, accessibility and UX.
• Analyze website data and identify improvements.
• Contribute to process and service improvements.
• Support digital transformation projects as needed.

Skills

WordPress content management

Communication

Organisational skills

Independent working

Analytical skills

Social media support

Education

A-Level standard or equivalent

Tools

WordPress

WordPress themes

WordPress plugins

SEO

Job description

Civic Recruitment Limited in Worcester is seeking a Web Content and WordPress Support specialist to join Worcester City Council. You will manage website content, maintain WordPress themes and plugins, and ensure accessibility, security and user‑focused service delivery across council sites.

Reporting to the Communications and Strategy teams, you will train content authors, support digital campaigns and monitor site performance, with hybrid working after an initial office period.