Wordpress Support

Civic Recruitment Limited; Worcester; Hybrid; GBP 21,000 - 27,000; Part time

Job summary

Civic Recruitment Limited in Worcester is seeking a Web Content and WordPress Support specialist to join Worcester City Council. You will manage website content, maintain WordPress themes and plugins, and ensure accessibility, security and user‑focused service delivery across council sites.

Reporting to the Communications and Strategy teams, you will train content authors, support digital campaigns and monitor site performance, with hybrid working after an initial office period.

Qualifications

• Educated to A-Level standard or equivalent experience.
• Minimum two years' experience in a similar web or digital support role.
• Experience creating, publishing and managing website content.
• Experience managing WordPress websites.
• Experience managing WordPress themes, templates and plugins.
• Understanding of Website Accessibility Standards
• Understanding of SEO
• Understanding Website Security
• Understanding Data Protection Requirements
• Experience creating digital content and graphics.
• Excellent communication and organisational skills.
• Ability to manage work independently and meet deadlines.
• Strong problem-solving and analytical skills.
• Experience working within Local Government.
• Experience supporting social media accounts.
• Experience working with ICT teams on website infrastructure and security.
• Knowledge of web development and coding principles.
• Experience delivering training and user support.

Responsibilities

• Manage and update content across the Council's websites.
• Create, edit and publish website content.
• Ensure information remains accurate and up to date.
• Develop customer-focused self-service content online.
• Support and maintain content on the Council intranet.
• Ensure websites provide a good user experience.
• Provide technical support for WordPress websites.
• Maintain WordPress themes, templates and plugins.
• Monitor website performance and functionality.
• Troubleshoot issues and implement solutions.
• Research and implement replacement plugins or functionality.
• Work with ICT to keep sites secure and operational.
• Monitor security risks and apply updates.
• Promote Council services across social media.
• Create graphics and digital assets for sites and social media.
• Support digital campaigns and communications.
• Train and support content authors.
• Provide guidance on publishing standards.
• Advise on use of WordPress and other platforms.
• Research web tech and digital communications developments.
• Suggest improvements to performance, accessibility and UX.
• Analyze website data and identify improvements.
• Contribute to process and service improvements.
• Support digital transformation projects as needed.

Skills

WordPress content management

Communication

Organisational skills

Independent working

Analytical skills

Social media support

Education

A-Level standard or equivalent

Tools

WordPress

WordPress themes

WordPress plugins

SEO

Job description

To provide technical and administrative support for Worcester City Council's suite of WordPress websites, ensuring content remains accurate, accessible, secure and user-focused.

The postholder will support the Communications and Strategy & Transformation teams by maintaining website content, managing WordPress functionality, supporting social media and intranet content, and ensuring websites comply with accessibility, security and best practice standards.

Key Responsibilities

Website Management & Content

• Manage and update content across the Council's websites.
  
• Create, edit and publish website content.
  
• Ensure all website information remains accurate, relevant and up to date.
  
• Develop customer-focused self-service content and online information.
  
• Support and maintain content on the Council intranet.
  
• Ensure websites provide an excellent user experience for customers.
  

WordPress Administration

• Provide technical support for a suite of WordPress websites.
  
• Maintain and update WordPress themes, templates and plugins.
  
• Monitor website performance and functionality.
  
• Troubleshoot website issues and implement solutions.
  
• Research and implement replacement plugins or website functionality where required.
  
• Work with ICT colleagues to ensure websites remain secure and operational.
  

Website Security & Compliance

• Monitor websites for security risks, vulnerabilities and potential threats.
  
• Implement security updates and best practice controls.
  
• Minimise the risk of spam, malware and hacking attempts.
  
• Ensure compliance with Council ICT security policies.
  
• Support business continuity and website resilience arrangements.
  

Digital Communications

• Manage and support Council social media profiles.
  
• Identify opportunities to promote Council services and key messages online.
  
• Create and edit graphics, images and digital assets for websites and social media.
  
• Support digital campaigns and communication activities.
  

Training & Support

• Train and support website content authors across the Council.
  
• Provide advice and guidance on content management and publishing standards.
  
• Support colleagues in the effective use of WordPress and other digital platforms.
  
• Research developments in web technologies and digital communications.
  
• Make recommendations to improve website performance, accessibility and customer experience.
  
• Analyse website information and identify opportunities for improvement.
  
• Contribute to process and service improvement initiatives.
  
• Support digital transformation projects where required.
  

Requirements

• Educated to A-Level standard or equivalent experience.
  
• Minimum two years' experience in a similar web or digital support role.
  
• Experience creating, publishing and managing website content.
  
• Experience managing WordPress websites.
  
• Experience managing WordPress themes, templates and plugins.
  
• Understanding of:
  • Website Accessibility Standards
    
  • Search Engine Optimisation (SEO)
    
  • Website Security
    
  • Content Management Systems
    
  • Data Protection Requirements
    
• Experience creating digital content and graphics.
  
• Excellent communication and organisational skills.
  
• Ability to manage work independently and meet deadlines.
  
• Strong problem-solving and analytical skills.
  
• Experience working within Local Government.
  
• Experience supporting social media accounts.
  
• Experience working with ICT teams on website infrastructure and security.
  
• Knowledge of web development and coding principles.
  
• Experience delivering training and user support.
  

Additional Information

• Location: Worcester (Hybrid Working Following Initial Office-Based Period)
  
• Hours Per Week: Approximately 4 Hours Per Month (One Day Per Month)