WordPress Developer

Divongroup; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch, always

Top gear setup

Monthly team fun

Job summary

Divongroup is seeking a Customer Experience Specialist who is passionate about helping people and solving problems. You will be the first line of contact for users, turning issues into opportunities.

The role involves providing support via chat, email, and social platforms while ensuring a positive customer journey. Ideal candidates have 2+ years of experience in customer support, excellent communication skills, and a calm, empathetic mindset. Enjoy perks like above-market pay, flexible time off, and monthly team fun.

Qualifications

• 2+ years of experience in customer support or similar roles.
• Excellent communication skills, both written and verbal.
• Calm, empathetic mindset with strong problem-solving instincts.

Responsibilities

• Provide responsive and friendly support via chat, email, and social platforms.
• Simplify complex issues into clear, human-friendly answers.
• Work with product, design, and support teams to improve the customer journey.
• Collect feedback to help shape product improvements.

Skills

Customer support experience

Communication skills

Problem-solving

Familiarity with tools like Intercom, Notion, Slack

Job description

We’re looking for a Customer Experience Specialist who’s passionate about helping people, solving problems, and creating memorable interactions. You’ll be the first line of contact for our users — turning issues into opportunities and building loyalty one conversation at a time.

What You’ll Do

Provide responsive and friendly support via chat, email, and social platforms.

Simplify complex issues into clear, human-friendly answers.

Work closely with product, design, and support teams to improve the overall customer journey.

Collect and relay feedback to help shape product improvements and feature development.

Monitor support trends and help optimize internal support workflows.

What We’re Looking For

2+ years of experience in customer support or similar roles (SaaS experience is a bonus).

Excellent communication skills - both written and verbal.

A calm, empathetic mindset and problem-solving instincts.

Comfortable using modern tools like Intercom, Notion, Slack, and more.

Someone who loves turning challenges into positive outcomes and thrives in fast-paced environments.

Why Join Us?

Work with a passionate, remote-first team.

Have a real impact on user happiness and retention.

Grow with a company that values feedback, empathy, and transparency.

Enjoy a supportive environment where your voice matters.

Perks and benefits

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch, always

Top gear setup

Monthly team fun