Winter Events Ticketing & Customer Operations Associate

Mari; City of Westminster; On-site; GBP 21,000 - 25,000; Full time

Job summary

Mari is seeking friendly, organised Ticketing & Customer Operations Assistants to join our winter events team in Holborn, London. You will support customers across Hyde Park Winter Wonderland, Glide at Battersea Power Station and Windsor Great Park Illuminated, responding to enquiries by email and phone.

This fast-paced role requires excellent communication, attention to detail, and the ability to remain calm under high-volume enquiries.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and accurate record keeping.
• Comfortable learning and using customer service and ticketing systems.
• Strong IT skills and confidence working across multiple systems.

Responsibilities

• Respond to all customer enquiries and complaints by email and telephone in a professional, friendly and timely manner.
• Provide accurate information about events, tickets, attractions, facilities, accessibility and event policies.
• Investigate customer complaints and liaise with relevant internal teams to establish the facts.
• Recognise when an enquiry requires escalation to the appropriate person or department.
• Accurately record customer interactions, complaints and resolutions using the relevant systems.
• Identify recurring customer issues and share feedback with the wider Customer Operations team.
• Handle challenging or sensitive conversations calmly, professionally and empathetically.
• Support the team during periods of high enquiry volumes and busy event periods.
• Work collaboratively with other event departments to resolve customer enquiries.

Skills

Excellent communication

Attention to detail

Ticketing systems

IT proficiency

Tools

Zendesk

Job description

Mari is seeking friendly, organised Ticketing & Customer Operations Assistants to join our winter events team in Holborn, London. You will support customers across Hyde Park Winter Wonderland, Glide at Battersea Power Station and Windsor Great Park Illuminated, responding to enquiries by email and phone.

This fast-paced role requires excellent communication, attention to detail, and the ability to remain calm under high-volume enquiries.