Wintel Infrastructure Support Engineer

KPMG International Cooperative; Birmingham; On-site; GBP 65,000 - 90,000; Full time

Job summary

KPMG International Cooperative is seeking a CDS Lab Infrastructure Support Engineer in the UK to provide day-to-day operational support for CDS and CRS lab environments. You will manage provisioning, patching, upgrades, imaging, recovery and decommissioning of both physical and virtual infrastructure, and support secure connectivity, monitoring, vulnerability remediation and compliance activities.

The role requires hands-on experience with Microsoft Azure, Azure Stack HCI, Windows Server, AD and

Qualifications

• Experience supporting enterprise infrastructure in BAU operational environments.
• Knowledge of ITIL-aligned service management processes.

Responsibilities

• Deliver reliable day-to-day support for CDS and CRS lab infrastructure for testing, analysis, training and research.
• Manage provisioning, patching, upgrading, re-imaging, recovery and decommissioning of physical and virtual infrastructure.
• Operate and support Microsoft Azure, Azure Local (Azure Stack HCI), Windows Server, storage and virtualization platforms, resolving incidents and coordinating break-fix activity.
• Administer Active Directory and Microsoft Entra ID access, including time-bound and exception-based changes.
• Maintain secure connectivity to segmented lab services via networks, firewalls, VPNs and VDI.
• Monitor platform health, coordinate vulnerability remediation and support backup, recovery and compliance activities.
• Manage incidents, requests, changes and problems through ServiceNow and maintain SOPs and operational docs.
• Support service transition, early-life support and wider Group Digital infrastructure activity within defined service ownership boundaries.

Job description

This role sits within Group Corporate Services, which provides the internal technology and operational services that help the organisation work effectively and securely. As the CDS Lab Infrastructure Support Engineer, you will provide day-to-day operational support for the Cyber Defence Services (CDS) and Cyber Response Services (CRS) lab environments. You will support a segregated, non-corporate infrastructure estate used for cyber security testing, forensic analysis, training and controlled research. Working within approved designs, Service Design Packages and Information Technology Infrastructure Library (ITIL) and Service Integration and Management (SIAM) aligned processes, you will help ensure services remain secure, available, compliant and supportable. When capacity allows, you will also contribute to wider Group Digital infrastructure operations within defined service ownership boundaries. The role is based in the UK. The successful candidate must hold, or be eligible to obtain, UK Security Clearance (SC) and must work from the UK in line with applicable security, data-handling and compliance requirements.

Roles and responsibilities

• Deliver reliable day-to-day support for CDS and CRS lab infrastructure, helping maintain secure and available services for testing, analysis, training and research.
• Manage the provisioning, patching, upgrading, re-imaging, recovery and decommissioning of physical and virtual infrastructure throughout its lifecycle.
• Operate and support Microsoft Azure, Azure Local (Azure Stack HCI), Windows Server, storage and virtualisation platforms, resolving incidents and coordinating break-fix activity.
• Administer Active Directory and Microsoft Entra ID access, including approved user, group, time-bound and exception-based access changes.
• Maintain secure connectivity to segmented lab services by supporting networks, firewalls, virtual private networks (VPNs) and virtual desktop infrastructure (VDI).
• Monitor platform health, coordinate vulnerability remediation and support backup, restoration, recovery, audit and compliance activity, including Cyber Essentials Plus where applicable.
• Manage incidents, requests, changes and problems through ServiceNow, while maintaining clear standard operating procedures and operational documentation.
• Support service transition, early-life support and wider Group Digital infrastructure activity, including shared services, data centre or co-location operations and cross-service improvements. Demonstrable experience supporting enterprise infrastructure in business-as-usual operational environments across physical, virtual or hybrid platforms, including secure or segregated estates.
• Hands-on experience supporting Microsoft Azure, Azure Local (Azure Stack HCI) or a comparable hyperconverged infrastructure platform, together with Hyper-V or VMware virtualisation.
• Strong experience supporting Windows Server workloads, Active Directory and Microsoft Entra ID, including user, group and access administration.
• Experience supporting segmented networks, firewalls, VPNs and secure remote-access services; experience with virtual desktop infrastructure or Azure Virtual Desktop is welcome.
• Experience using monitoring, vulnerability-management and backup tools to maintain platform health, remediate risks and support recovery and compliance activities.
• Experience working within ITIL-aligned service management processes and using a service management platform such as ServiceNow; exposure to service transition, regulated environments, cyber security labs or Microsoft Intune is advantageous. ITIL Foundation certification or equivalent practical experience applying ITIL-aligned service management processes.
• Digital is the firm's primary provider of internal business and technology services, data, and innovation. We deliver secure, resilient, and standardised technology solutions that ensure our operations run seamlessly and empower colleagues to provide exceptional client service. Our mission is to propel KPMG into the future. We drive our digital strategy, safeguard against cyber threats, manage data responsibly, and provide cutting-edge tools for seamless collaboration. Through innovation and accelerated adoption of digital and AI capabilities, we support growth and transformation, unlocking significant value for both our colleagues and clients.