Window And Door Engineer

Anglian; Reading; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Pension

31 days holiday including BH

Birthday day off

Employee discounts

Job summary

Everest is seeking an experienced Window and Door Engineer to join our team in the UK. The role involves visiting customer homes to diagnose and fix faults in line with our 10-year warranty, while delivering high-quality service and product care guidance.

The ideal candidate has experience in uPVC installation/maintenance, proficiency with Microsoft Office and a full driving licence. The position requires travel and a self-managed, proactive approach in a field-based environment.

Qualifications

• Experience in window and door installation/maintenance or relevant qualification.
• Strong customer service orientation and communication skills.
• Ability to work independently and travel as required.

Responsibilities

• Visit customers' homes to identify faults and rectify in line with warranty and quality standards.
• Demonstrate and explain proper product care to customers.
• Provide a high level of service and be customer focused.
• Complete service calls on schedule using the Right First Time approach to reduce cancellations.
• Complete paperwork accurately and update the PDA device regularly.

Skills

Customer focus

People skills

Communication skills

IT skills (Microsoft Office)

Full driving licence

Education

Relevant qualification in uPVC installation

Tools

Microsoft Office

Job description

Are you a Window and Door Engineer looking for a new opportunity within a well-established home improvementscompany? Here at Everest, we value expertise, accuracy and high-quality customer service, and are seeking an experienced Window and Door engineer to join our growing team.

OurWindowandDoorEngineersare essential to our business, efficiently & effectively assisting our customerswith any product and installation related maintenance for installed products covered by our 10-year warranty.

Key Responsibilities

• Visiting customers homes to investigate and identify the fault, and take the appropriate action to rectify in line with our warranty and our quality standards
• Demonstrating & explaining correct product care to customers
• Be customer focused and provide a high level of service to every customer
• Completing service calls as scheduled and in a timely manner using our, "Right First Time" approach, helping to reduce any cancelled appointments
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device

You will need:

• Customer Focus, with excellent peopleand communication skills
• Experience of uPVC installation and maintenance (or relevant qualification)
• Proficient IT Skills including Microsoft Office
• Ability to multi task, organise and rectify issues in a timely manner
• Be able to work on your own initiative in a standalonefield-basedrole
• A willingness to travel as required and show flexibility within the working week
• Full driving licence

What we Offer

• Competitive salary
• Pension
• 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
• An additional paid day for your birthday
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Heavily discounted employee purchase scheme on all Company products
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Salary sacrifice benefits - enjoy perks such aspension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
• Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products
• Employee recognition schemes

If you are a proactive and dedicated Window and Door Engineer looking for the next step in your career, we would love to hear from you. Be a part of our journey and help us shape the future home improvements!

Important Information About Right to Work

We're delighted that you're considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you're unsure about your eligibility, you can find helpful information on the UK government website Visas and immigration - GOV.UK . Thank you for your understanding