Window and Door Engineer

Everest Limited; City Of London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension

31 days holiday

Birthday day off

Volunteer leave

Health & wellbeing benefits

Employee purchase scheme

Discounts

Job summary

Everest Limited is seeking a Window and Door Engineer to join our established home improvements team in the UK. You will visit customers’ homes to diagnose faults, perform repairs under our 10-year warranty, and explain product care with a strong emphasis on service excellence.

You will complete service calls on time, maintain accurate paperwork, and use our Right First Time approach. Field-based role requiring travel and self-motivation, with IT literacy and a valid driving licence.

Qualifications

• Customer-focused with excellent people and communication skills.
• Experience of uPVC installation and maintenance (or relevant qualification)
• Proficient IT Skills including Microsoft Office
• Ability to multi task, organise and rectify issues in a timely manner
• Be able to work on your own initiative in a standalone field-based role
• A willingness to travel as required and show flexibility within the working week
• Full driving licence

Responsibilities

• Visiting customers homes to investigate and identify the fault, and take the appropriate action to rectify in line with our warranty and our quality standards
• Demonstrating & explaining correct product care to customers
• Be customer focused and provide a high level of service to every customer
• Completing service calls as scheduled and in a timely manner using our, "Right First Time" approach, helping to reduce any cancelled appointments
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device

Skills

Customer focus

Communication skills

Driving licence

IT skills

Ability to travel

Independent working

Job description

Are you a Window and Door Engineer looking for a new opportunity within a well-established home improvements company? Here at Everest, we value expertise, accuracy and high-quality customer service, and are seeking an experienced Window and Door engineer to join our growing team.

Our Window and Door Engineers are essential to our business, efficiently & effectively assisting our customers with any product and installation related maintenance for installed products covered by our 10-year warranty.

Key Responsibilities:

• Visiting customers homes to investigate and identify the fault, and take the appropriate action to rectify in line with our warranty and our quality standards
• Demonstrating & explaining correct product care to customers
• Be customer focused and provide a high level of service to every customer
• Completing service calls as scheduled and in a timely manner using our, "Right First Time" approach, helping to reduce any cancelled appointments
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device

• Customer Focus, with excellent people and communication skills
• Experience of uPVC installation and maintenance (or relevant qualification)
• Proficient IT Skills including Microsoft Office
• Ability to multi task, organise and rectify issues in a timely manner
• Be able to work on your own initiative in a standalone field-based role
• A willingness to travel as required and show flexibility within the working week
• Full driving licence

• Competitive salary
• Pension
• 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
• An additional paid day for your birthday
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Heavily discounted employee purchase scheme on all Company products
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Salary sacrifice benefits - enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
• Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products
• Employee recognition schemes

Important Information About Right to Work

We're delighted that you're considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you're unsure about your eligibility, you can find helpful information on the UK government website Visas and immigration - GOV.UK . Thank you for your understanding.

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

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