Service Engineer

Anglian Home Improvements; Cambridge; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Company van (business use)

31 days holiday, increasing to 33

Health and wellbeing benefits

Volunteer time off

Job summary

Anglian Home Improvements is recruiting a Window and Door Engineer to service installations and maintenance on Anglian-built products under a 10-year warranty. You’ll receive a company van, PDA, mobile phone and tools to perform duties in customer homes.

You will travel as needed, work independently and uphold high service standards while ensuring right-first-time executions and timely completion of paperwork. A driving licence is essential for this field-based role.

Qualifications

• Experience in uPVC installation and maintenance.
• Excellent customer service skills in a customer-facing environment.
• Full driving licence and willingness to travel within the UK.

Responsibilities

• Visit customer homes to identify faults and carry out repairs in line with warranty and quality standards.
• Provide high level customer service and professionalism on every call.
• Complete service calls on time using the Right First Time approach.
• Accurately complete paperwork and update the PDA as required.

Skills

uPVC installation experience

Excellent customer service

Job description

Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Do you have previous experience of uPVC installation and maintenance?

Our Window and DoorEngineers are essential to efficiently & effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.

Your duties will include:

• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
• Be customer focused and provide a high level of service to every customer
• Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device

You will need:

• Experience of uPVC installation and maintenance (or relevant qualification)
• Excellent customer service skills and experience in a customer facing environment
• Be able to work on your own initiative in a standalone field based role
• A willingness to travel as required and show flexibility within the working week
• A full driving license

What We Offer

• Competitive basic salary and Performance related bonus
• Van (for business use only)
• 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
• Paid time off annually to volunteer
• Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
• Heavily discounted group discount scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities

Important Information About Right to Work

We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you’re unsure about your eligibility, you can find helpful information on the UK government website. Thank you for your understanding

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.