Wills at Work Administrator

PT group; Cardiff; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Scottish Widows Pension Scheme

Support staff bonus scheme

Electric vehicle scheme

28 days annual leave + holidays

Perks at Work benefits portal

Cycle to Work scheme

Life Assurance

Gym membership contribution

Flu vaccinations

Healthcare cash plan

Job summary

HCR is seeking a proactive Administrator to join the Wills at Work team in our Cardiff office. Reporting to the Legal Support Manager, you will handle file opening/closing, prepare engrossments, and keep wills securely stored.

You will manage inquiries, support the team inbox, and assist with archiving and broader admin duties. The role requires experience in an office environment, a confident telephone manner, and strong IT skills with MS Office, Teams and Zoom.

Qualifications

• Experience in an office or professional environment.
• Confident, friendly telephone manner in client-facing role.
• Strong IT skills with MS Office, Teams and Zoom.

Responsibilities

• Opening and closing client files.
• Preparing and sending engrossments and copy documents to clients.
• Storing, logging and retrieving original wills securely.
• Helping to manage the team's inbox and respond to enquiries.
• Handling telephone enquiries professionally and promptly.
• Supporting the archiving process with the Operations team.
• General administrative support to the wider team.

Skills

Office experience

Telephone manner

IT proficiency

Attention to detail

Discretion

Communication skills

Tools

Microsoft 365 (Word, Outlook, Excel)

Teams

Zoom

Job description

About The Role

Based full time in our Cardiff office and reporting to our Legal Support Manager, we are looking for a proactive, highly organised Administrator with excellent attention to detail to join our Wills at Work team, part of our Private Client department.

About Wills at Work

Wills at Work is offered by employers to their staff as part of an employee benefits package. It makes creating or updating a will and Lasting Powers of Attorney straightforward, giving peace of mind to employees and their families. The service is designed to be convenient, personal and confidential.

Key Responsibilities

• Opening and closing client files


• Preparing and sending engrossments and copy documents to clients


• Storing, logging and retrieving original wills securely


• Helping to manage the team's inbox and responding to enquiries


• Handling telephone enquiries professionally and promptly


• Supporting the archiving process, liaising with the Operations team


• General administrative support to the wider team

About You

To succeed in this role, you will ideally have:

• Experience in an office or professional environment


• A confident, friendly telephone manner and experience in a client-facing role


• Strong IT skills, particularly Microsoft Office (Word, Outlook, Excel), Teams and Zoom


• Excellent attention to detail and accuracy


• Discretion when handling confidential documents


• Strong communication and organisational skills, and a willingness to support the wider team

About Us

Benefits of working with us as a Legal Support Administrator:

• Scottish Widows Pension Scheme


• Support staff bonus scheme


• Electric vehicle scheme


• 28 days annual leave (plus public holidays)


• Happy People / Perks at Work benefits portal


• Cycle to Work scheme


• Life Assurance


• 1/3 gym membership contribution


• Flu vaccinations


• Healthcare cash plan

Is HCR the smart move for you?

HCR suits people who love a challenge and want to work in an environment where careers thrive on the back of hard work and personal merit. Our people enjoy feeling part of something bigger than themselves, and whilst our clients drive our development, it is our people who bring their energy, enthusiasm, and entrepreneurial mindsets together to solve problems and help our clients succeed.

Why HCR people love their jobs

Our people tell us they enjoy working on good quality, interesting matters from a wide variety of our clients, because they get the experience they want to develop their careers. We will give you responsibility early, the mandate to make things happen and we’ll back your good ideas. Our “Passion for People” lives and breathes every day throughout the firm as our peoples’ energy and sense of fun create a warm environment in which to thrive.

What career progression will HCR offer you?

HCR’s growth constantly creates opportunities for people who want to go places and make a difference, your career plan can become part of our growth plan. At HCR you can expect to work with friendly, energetic, ambitious people, who love getting stuck into a client problem, and enjoy celebrating a good outcome. Our people value the sense of community provided by the individual personality of each office and the collegiate approach across all our service and sector teams.

What does HCR believe, achieve and stand for?

As a Times Best Law firm, among the UK Top 60, we provide the full range of services that you would expect to organisations, business leaders and individuals. However, in our mission to give everyone the opportunity to experience a different kind of legal service we take an entrepreneurial approach. We’re flexible and responsive to the needs of our clients, delivering the best outcomes for them. We have more than 800 lawyers and support staff, including more than 150 partners, and have been awarded the Law Society’s Lexcel quality mark in recognition of our compliance and client care standards.

With ten offices in England and Wales our well-established presence stretches from west to east, ensuring clients can access a full-service legal offering no matter where they’re located. We’ve expanded significantly in Birmingham, Cardiff and the Thames Valley, and our merger with Hewitsons resulted in a full service regional hub being established in the heart of the Waterside innovation area centre of Northampton. Our London and Cambridge continue to grow apace.

With solid connections in the communities we work in, and a track record of delivering legal advice to businesses and individuals throughout the areas we base ourselves in, our clients continue to value our approach to providing legal advice, in the way they need, when they need it.

As HCR is an equal opportunities employer, we don’t just accept differences, we celebrate them. We want to attract a diverse and ambitious workforce that reflects all backgrounds and skills to create a workplace that is supportive and inclusive, recognises and nurtures talent, and which works together to achieve the best outcome for our clients. We are privileged to be an armed forces-friendly organisation.

We also want you to achieve your absolute best during the recruitment process. Please let us know of any changes we can make at any point that will help support your application.

A note for recruitment agencies

The HCR Resourcing Team is responsible for recruitment across the firm, and where possible will use direct hiring methods. We do work with a Preferred Supplier List, and where appropriate, we will release vacancies to those agencies who we deem most appropriate to support us. Only those agencies will be invited to submit candidates via our recruitment portal. Any speculative or unsolicited CVs sent to any employee or Partner of HCR will not be considered an introduction, and no fees will be applicable. Furthermore, we retain the right to pursue these candidates without query of ownership.