Business Support Administrator

PT group; Worcester; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

Bonus scheme

Life Assurance

Pension scheme (Scottish Widows)

Healthcare cash-plan

Gym membership contribution

Cycle to Work scheme

Flu vaccinations

Job summary

HCR seeks a proactive Business Support Administrator to join the Quality & Innovation team. This role suits a graduate or experienced administrator aiming to expand skills in project, systems and change management.

You will support multiple initiatives, maintain documents and templates, and contribute to improved client service and operational efficiency across the firm.

Qualifications

• Graduate or administrator with 1-2 years' experience welcome
• Excellent organisational skills and attention to detail
• Strong written and verbal communication skills; proactive approach
• Confident in managing multiple priorities and solving problems

Responsibilities

• Coordinate projects and track actions to ensure on-schedule delivery
• Support implementation of business and client service improvements
• Produce internal communications, guidance documents and training materials
• Maintain policies, procedures, templates and best-practice resources
• Gather stakeholder feedback and support engagement activities
• Assist with reporting, data analysis and business recommendations
• Research opportunities to improve processes and ways of working
• Coordinate meetings, workshops and training sessions
• Support innovation and GenAI initiatives across the firm
• Provide day-to-day administrative and project coordination support to Quality & Innovation team

Skills

Organisational skills

Written and verbal communication

Microsoft 365 proficiency

Problem solving

Independent working

Education

Graduate or early career professional

Tools

Microsoft 365 Suite

Job description

About The Role

We're looking for an organised, proactive and ambitious Business Support Administrator to join our Quality & Innovation team.

This is a brand-new opportunity for either a graduate looking to kick-start a career in business improvement, technology and change, or an experienced administrator who wants to move beyond traditional administration and develop valuable project, systems and innovation experience.

Working closely with the Quality & Innovation Manager, you'll play a key role in supporting projects that improve how the firm operates, helping to streamline processes, enhance client service and drive positive change across the business.

Key responsibilities

This is a varied role where no two days will be the same. You'll support a range of innovation, technology, business improvement and change initiatives, including:

• Coordinating projects and tracking actions to ensure delivery stays on schedule
• Supporting the implementation of business and client service improvements
• Producing internal communications, guidance documents and training materials
• Maintaining policies, procedures, templates and best-practice resources
• Gathering stakeholder feedback and supporting engagement activities
• Assisting with reporting, data analysis and business recommendations
• Researching and documenting opportunities to improve processes and ways of working
• Coordinating meetings, workshops and training sessions
• Supporting innovation and GenAI initiatives across the firm
• Providing day-to-day administrative and project coordination support to the Quality & Innovation team.

About You

We're seeking someone who is naturally curious, enjoys solving problems and is excited by the opportunity to make a real impact on how a business operates.

You will likely be:

• A graduate looking to build a career in business improvement, innovation, technology or change management; or
• An administrator, coordinator or business support professional with 1-2 years' experience looking for your next challenge.

You will also have:

• Excellent organisational skills and attention to detail
• Strong written and verbal communication skills
• A positive, proactive and solutions-focused approach
• The confidence to manage multiple priorities effectively
• Strong problem-solving skills and a practical mindset
• The ability to work independently and take ownership of tasks
• Good Microsoft 365 skills, including Outlook, Word, Excel and Teams
• A genuine interest in learning new systems, technologies and ways of working.

Desirable experience

• Experience in an administrative, coordinator or business support role
• Exposure to projects, systems implementation, business improvement or change initiatives
• Experience within a professional services environment.

About Us

Benefits of working with us as a Business Support Administrator include:

• 28 days annual leave (plus public holidays)
• Bonus scheme
• Life Assurance
• Scottish Widows Pension Scheme
• Healthcare cash-plan
• 1/3 gym membership contribution
• Electric vehicle scheme
• Happy People/Perks at Work benefits portal
  
• Cycle to Work scheme
• Flu vaccinations

Is HCR the smart move for you?

HCR suits people who love a challenge and want to work in an environment where careers thrive on the back of hard work and personal merit. Our people enjoy feeling part of something bigger than themselves, and whilst our clients drive our development, it is our people who bring their energy, enthusiasm, and entrepreneurial mindsets together to solve problems and help our clients succeed.

Why HCR people love their jobs

Our people tell us they enjoy working on good quality, interesting matters from a wide variety of our clients, because they get the experience they want to develop their careers. We will give you responsibility early, the mandate to make things happen and we’ll back your good ideas. Our “Passion for People” lives and breathes every day throughout the firm as our peoples’ energy and sense of fun create a warm environment in which to thrive.

What career progression will HCR offer you?

HCR’s growth constantly creates opportunities for people who want to go places and make a difference, your career plan can become part of our growth plan. At HCR you can expect to work with friendly, energetic, ambitious people, who love getting stuck into a client problem, and enjoy celebrating a good outcome. Our people value the sense of community provided by the individual personality of each office and the collegiate approach across all our service and sector teams.

What does HCR believe, achieve and stand for?

As a Times Best Law firm, among the UK Top 60, we provide the full range of services that you would expect to organisations, business leaders and individuals. However, in our mission to give everyone the opportunity to experience a different kind of legal service we take an entrepreneurial approach. We’re flexible and responsive to the needs of our clients, delivering the best outcomes for them. We have more than 800 lawyers and support staff, including more than 150 partners, and have been awarded the Law Society’s Lexcel quality mark in recognition of our compliance and client care standards.

With ten offices in England and Wales our well-established presence stretches from west to east, ensuring clients can access a full-service legal offering no matter where they’re located. We’ve expanded significantly in Birmingham, Cardiff and the Thames Valley, and our merger with Hewitsons resulted in a full service regional hub being established in the heart of the Waterside innovation area centre of Northampton. Our London and Cambridge continue to grow apace.

With solid connections in the communities we work in, and a track record of delivering legal advice to businesses and individuals throughout the areas we base ourselves in, our clients continue to value our approach to providing legal advice, in the way they need, when they need it.

As HCR is an equal opportunities employer, we don’t just accept differences, we celebrate them. We want to attract a diverse and ambitious workforce that reflects all backgrounds and skills to create a workplace that is supportive and inclusive, recognises and nurtures talent, and which works together to achieve the best outcome for our clients.We are privileged to be an armed forces-friendly organisation.

A note for recruitment agencies – The HCR Resourcing Team is responsible for recruitment across the firm, and where possible will use direct hiring methods. We do work with a Preferred Supplier List, and where appropriate, we will release vacancies to those agencies who we deem most appropriate to support us. Only those agencies will be invited to submit candidates via our recruitment portal. Any speculative or unsolicited CVs sent to any employee or Partner of HCR will not be considered an introduction, and no fees will be applicable. Furthermore, we retain the right to pursue these candidates without query of ownership