Wills at Work Admin - Legal Support in Cardiff

PT group; Cardiff; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Scottish Widows Pension Scheme

Support staff bonus scheme

Electric vehicle scheme

28 days annual leave + holidays

Perks at Work benefits portal

Cycle to Work scheme

Life Assurance

Gym membership contribution

Flu vaccinations

Healthcare cash plan

Job summary

HCR is seeking a proactive Administrator to join the Wills at Work team in our Cardiff office. Reporting to the Legal Support Manager, you will handle file opening/closing, prepare engrossments, and keep wills securely stored.

You will manage inquiries, support the team inbox, and assist with archiving and broader admin duties. The role requires experience in an office environment, a confident telephone manner, and strong IT skills with MS Office, Teams and Zoom.

Qualifications

• Experience in an office or professional environment.
• Confident, friendly telephone manner in client-facing role.
• Strong IT skills with MS Office, Teams and Zoom.

Responsibilities

• Opening and closing client files.
• Preparing and sending engrossments and copy documents to clients.
• Storing, logging and retrieving original wills securely.
• Helping to manage the team's inbox and respond to enquiries.
• Handling telephone enquiries professionally and promptly.
• Supporting the archiving process with the Operations team.
• General administrative support to the wider team.

Skills

Office experience

Telephone manner

IT proficiency

Attention to detail

Discretion

Communication skills

Tools

Microsoft 365 (Word, Outlook, Excel)

Teams

Zoom

Job description

HCR is seeking a proactive Administrator to join the Wills at Work team in our Cardiff office. Reporting to the Legal Support Manager, you will handle file opening/closing, prepare engrossments, and keep wills securely stored.

You will manage inquiries, support the team inbox, and assist with archiving and broader admin duties. The role requires experience in an office environment, a confident telephone manner, and strong IT skills with MS Office, Teams and Zoom.