Wholesale Operations Assistant

Kurt Geiger; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pension

Life Assurance

Discounts

Gym Discounts

Summer Hours

Pay Day Friday

RetailTrust

Job summary

Kurt Geiger in London is seeking a Wholesale Logistics Coordinator to support the wholesale supply chain, work with Sales, Finance and Warehouses, and ensure smooth delivery of purchase orders into global warehouses.

You will monitor stock intake, liaise with Merchandising, Sales and DCs, prepare inbound/outbound reporting, and help build streamlined procedures to minimise costs while meeting customer delivery deadlines.

Qualifications

• Previous experience in a similar role
• Accurate data provision
• Accurate and timely, proactive decision making within the remit of the role
• Timely and accurate maintenance of merchandise systems and data, following department protocol
• Improved customer service
• Effective communication
• Attention to detail
• Proactively handle multiple tasks simultaneously
• Managing own workload to meet department deadlines

Responsibilities

• Support the Wholesale supply chain post PO creation by liaising with suppliers and freight forwarders to ensure smooth delivery into global warehouses.
• Collaborate with Sales, Merchandisers and Buying teams to maintain stock flow and share data with DCs and Logistics for peak periods.
• Monitor delays or disruptions to stock and inform customers promptly to minimise financial impact.
• Assist with daily/weekly/monthly reporting on inbound/outbound deliveries, invoicing, cancellations and forecast tracking.
• Create and maintain reporting tools for the Wholesale team and wider business.
• Plan intake into the DC and ensure customer delivery deadlines are met.
• Assist with outbound shipping requirements and build a seasonal information pack for DCs to minimise costs.
• Review received stock against POs and oversee allocation and onward shipping with DCs during peak periods.
• Provide first class customer service for Wholesale orders, shipping, returns and cancellations.
• Provide support to the Wholesale Logistics team to ensure best practice across the dept.
• Co-coordinate stock returns and create credit notes with Finance.
• Undertake general administration tasks as required by the department.

Skills

Attention to detail

Effective communication

Accurate data

Multitasking

Time management

Problem solving

Job description

Kurt Geiger | About Us
We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city, its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

To proactively support the Wholesale Logistics team for the global Wholesale business, working in collaboration with Sales, Finance and the Warehouses while providing excellent customer service. This role is based in the London Head office, reporting to the Head of Logistics Wholesale & Franchise.

• Taking direction from the Head of Logistics and the Wholesale Logistics Manager, to support the Wholesale supply chain post PO creation by closely liaising with suppliers and freight forwarders to ensure smooth and efficient delivery of purchase orders into the global warehouses.
• Working closely with the Sales, Merchandisers and Buying teams to maintain the seasonal tracker to monitor stock flow into the business, sharing data with the DCs and internal Logistics team to plan for peak periods.
• Monitoring all delays or disruptions to stock by liaising with Merchandising/Sales team and informing customers in a timely manner - ensuring minimum financial implications for the business.
• Assist with the daily / weekly / monthly / seasonal reporting on inbound and outbound deliveries, including invoicing, cancellations and forecast tracking.
• Play a proactive role in the maintenance and creation of reporting tools which can be shared with the others in the Wholesale team and the wider business.
• Planning of intake into the DC and ensuring customers delivery deadlines are met alongside the Wholesale Logistics team
• Be familiar with all outbound customer shipping requirements, to help build a seasonal information pack for the DCs to ensure the business is compliant and minimising costs by streamlining procedures.
• Upon receipt of stock in the DC, review against PO’S raised and oversee the allocation process based on the customer priority schedule, organising onward shipping as required. Liaise with the DCs on a regular basis during peak shipping periods to ensure expedient turnaround of goods and ensure customer invoices are processed in a timely manner.
• Provide a first class customer service experience for all Wholesale customers in regards to orders, shipping, returns and cancellations.
• Provide support to the Wholesale Logistics team as required, to ensure best practice across the department.
• Co – coordinate the return of stock once agreed with the Sales team and create credit notes as required with finance.
• Undertake general administration duties, as required by the department.

• Previous experience in a similar role
• Accurate data provision.

• Accurate and timely, proactive decision making within the remit of the role.

• Timely and accurate maintenance of merchandise systems and data, following department protocol.

• Improved customer service.

• Effective communication.
• Attention to detail
• Proactively handle multiple tasks simultaneously

• Managing own workload to meet department deadlines.

• Pension and life assurance
• Enviable discounts
• Gym Discounts
• Summer Hours - 2pm Friday finish
• Half Day, Pay Day Friday (once per month)
• RetailTrust support
• And so much more!

Our Culture

We’re an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community.

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand‑alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand‑alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.