Deputy General Manager, Harrods

KURT GEIGER; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Bonus scheme

Pension scheme

Employee discounts

Job summary

Kurt Geiger is seeking a Deputy General Manager to lead a flagship store in London, responsible for delivering budgeted sales and profit while controlling costs. You will manage a team, review performance, and drive exceptional customer service in a luxury fashion environment.

The role requires strong leadership, experience in large teams, and a track record of driving results in a high-turnover retail setting. A competitive basic salary with bonus, pension and employee discounts are offered.

Qualifications

• Experience managing large teams in fashion/retail, with P&L accountability.
• Ability to drive sales, service and cost controls.
• Strong leadership, coaching and performance-review skills.

Responsibilities

• Drive sales and margins to meet store targets.
• Lead and coach staff; manage performance and development.
• Ensure exceptional customer service and client engagement.
• Oversee stock, VM and administration to company standards.
• Lead store operations in absence of line manager.

Skills

Leadership

Team management

P&L accountability

People development

Customer service

Communication

Tools

POS systems

Job description

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. As a Deputy General Manager, you will need to meet sales, profit and control costs in line with Company target. To manage both good and poor performance, review and develop direct reporting staff. Reporting directly into the General Manager.

SALES

• Deliver budgeted sales, contribution, cost control and stock loss to Company agreed targets.
• Monitor brand performance and sales on a weekly basis and take action in order to improve results.
• Contribute towards the development of the KG "branded" portfolio in line with consumer demands and business opportunity.
• Deliver consistency of sales planning for any in store retail events.
• Use business KG reporting tools in order to drive sales and contribution including brand analysis, best sellers, branch contribution and team and individual productivity.
• Adopt a commercial, dynamic, positive and imaginative approach to achieving results.
• Deliver retail "projects" on time and to the required standard, identifying long term strategies and exploiting local and regional trading opportunities.
• Identify and exploit-any commercial opportunity in conjunction with the host store.
• Schedule and plan staff to ensure maximum floor coverage to maximise all sales opportunities and effective back-office management at all times in line with core hours, identifying at risk areas to Group General Manager.

SERVICE

• Drive excellence in service levels in order to deliver "Amazing Service".
• Review Test shops, create and implement service action plans with team that will ensure our minimum service level is achieved at all times within all departments.
• Understand the policies and procedures of the company and host store and ensure these are communicated effectively and adhered to by employees.
• Develop and install a clientele culture. Increasing the percentage and proactively selling to customer engagement by incorporating all platforms of clientelling.

PEOPLE

• Recruit new team members in that best meet our identified personal qualities following Kurt Geiger recruitment process.
• Lead and coach a team and manage both good and poor performance, identifying and developing top talent to support our Company Succession Plan Communicate KPI's and manage on an ongoing basis, through performance review and ongoing evaluation and feedback.
• Demonstrate effective leadership, motivating and developing the team to deliver against our key business goals.
• Model the Company competencies, value and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees.
• Ensure the Company disciplinary and grievance procedures are followed as laid out in the Employee handbook in consultation with line management and the HR department.
• Oversee the management of the absence and sickness procedures in line with Company policy.

VISUAL MERCHANDISING

• Manage the VM process to ensure in a host store meets we standards of VM presentation, ensuring that guidelines outlined.
• To undertake any other reasonable duties as requested in order to ensure that the responsibilities of the role are met for the needs of the business.

STOCK AND ADMINISTRATION

• Maintain the integrity of the store stock file through the effective liaison with the operational management team.
• Ensure compliance is achieved within all areas of stock management and branch and staff administration.
• Oversee stock management process to ensure stock take result falls within Company target of +/- 0.3%
• Take full ownership/accountability of stockrooms in accordance to agreed operational standards.

OWNERSHIP/ ACCOUNTIBILITY

• To take complete ownership by delivering business goals and stepping into leadership role in the absence of the line manager across the business outside your direct remit to ensure the business is run operationally round. KPIs
• Meet sales, profit and control costs in line with Company target.
• Manage both good and poor performance, review and develop direct reporting staff.
• Meet targets for staff costs, stock loss and key controls.
• Control labour turnover and employee retention to agreed target.
• Maintain a high level of branch presentation and adhere to Model Store.
• NPS/ CRM results to exceeds Company's expectations.
• Currently working at Senior Manager level within a high turnover business
• Experience of managing large teams
• Prior history of P&L accountability and driving bottom line contribution
• Proven ability to drive performance through people
• Excellent at building internal and external relationships
• Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred
• Representative of our luxury/fashion forward brand in every way
• Competitive basic salary
• Bonus structure
• Pension Scheme
• Gorgeous shoes each season
• Amazing employee discounts

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.

We Are One:

For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism