Wholesale Manager - SMS / A2P

Total SMS; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Total SMS in central London seeks a Wholesale Manager - SMS / A2P for a full-time onsite role. You will manage and grow SMS wholesale relationships, source routes, monitor traffic, and optimize margins while coordinating with technical and finance teams to ensure high-quality service delivery for partners.

The role emphasizes identifying new opportunities, preparing commercial proposals, and maintaining contracts and forecasts, contributing to market strategy in international messaging markets.

Qualifications

• Strong sales and business planning skills for revenue growth in SMS/A2P wholesale.
• Solid analytical skills to interpret traffic data and optimize pricing.
• Excellent communication and customer service skills for negotiating with partners.
• Experience in telecoms, messaging, or SMS/A2P wholesale markets.
• Ability to work with targets, manage multiple accounts, and prioritise tasks.
• Proficiency with spreadsheets, CRM tools, and basic reporting dashboards.
• Strong attention to detail and collaborative cross-functional teamwork.

Responsibilities

• Manage and expand SMS wholesale and A2P business relationships.
• Source and negotiate routes; monitor traffic and margins.
• Analyze route performance and pricing; coordinate with internal teams.
• Prepare commercial proposals and maintain records of contracts, forecasts, and performance.
• Handle partner communications and resolve operational issues.
• Contribute to business planning and market strategy.

Skills

Sales & business planning

Analytical skills

Communication & customer service

Time management

Attention to detail

Tools

CRM tools

Spreadsheets

Reporting dashboards

Job description

Company Description Total SMS is part of the Mediatel Group, a telecommunications company with nearly 30 years of industry experience. The organization specializes in SMS services, including Bulk SMS, SMS Billing, and SMS Wholesale solutions for a wide range of business clients. Total SMS is committed to reliable messaging services that support customer engagement and transactional communication. Team members join a stable, growth-oriented environment with exposure to international messaging markets and evolving A2P technologies.

Role Description This is a full-time, on-site Wholesale Manager - SMS / A2P role based in central London. The Wholesale Manager is responsible for managing and expanding SMS wholesale and A2P business relationships, including sourcing and negotiating routes, monitoring traffic, and optimizing margins. Daily tasks include analyzing route performance and pricing, coordinating with internal technical and finance teams, and ensuring high-quality service delivery for wholesale partners. The role involves identifying new business opportunities, preparing commercial proposals, and maintaining accurate records of contracts, forecasts, and performance reports. The Wholesale Manager also handles partner communication, resolves operational issues, and contributes to business planning and market strategy.

Qualifications

• Candidates should possess strong Sales and Business Planning skills for developing strategies, managing pipelines, and driving revenue growth in SMS / A2P wholesale.
• Candidates should possess solid Analytical Skills to interpret traffic data, evaluate route performance, optimize pricing, and support decision-making.
• Candidates should possess excellent Communication and Customer Service skills for negotiating with partners, handling inquiries, and maintaining long-term relationships.
• Previous experience in telecoms, messaging, or SMS / A2P wholesale markets is essential.
• Ability to work with targets, handle multiple accounts, and prioritize tasks in a fast-paced environment.
• Proficiency with spreadsheets, CRM tools, and basic reporting dashboards.
• Strong attention to detail, and a collaborative approach to working with cross-functional teams.