Wholesale Customer Service and Operations Assistant

Finnsteve; Watford; On-site; GBP 32,000; Full time

Job summary

A leading sports brand in Watford is seeking a Wholesale Customer Service and Operations Assistant. The ideal candidate will have a background in fashion or retail operations, managing order processes efficiently. Responsibilities include tracking orders, communicating with customers, and maintaining data in the ERP system. This permanent role offers a competitive salary of up to £32,000.

Qualifications

• 2–3 years of relevant industry experience.
• Experience working with major retailers is highly desirable.

Responsibilities

• Track and follow up on customer purchase orders.
• Communicate with customers and factories to resolve order-related queries.
• Upload and maintain data in the ERP system.

Skills

Attention to Detail

IT Skills

Job description

Wholesale Customer Service and Operations Assistant

Sports Brand - Watford

Up to £32,000

Permanent

A group of well-established clothing and footwear brands is seeking a WholesaleCustomer Service and Operations Assistant to support their team based in Watford. This role is ideal for someone with experience in fashion or retail operations, who is highly organised and confident managing order processes from start to finish.

Key Responsibilities:

·Track and follow up on customer purchase orders (POs); send POs to factories and sales order confirmations (SOCs) to customers

·Communicate with customers and factories to resolve order-related queries

·Upload and maintain data in the ERP system

·Coordinate with logistics teams to ensure timely shipments and deliveries

·Monitor delivery schedules and inform customers of any issues or delays

·Provide shipping and packing instructions to factories

·Process stock, allocate customer orders, and raise invoices

·Handle customer booking forms and liaise with warehouses

·Work with factories and shipping teams on salesman samples

·Ensure accurate and efficient reporting throughout

Candidate Requirements:

·2–3 years of relevant industry experience

·Experience working with major retailers is highly desirable

·Strong IT skill

·Excellent attention to detail and ability to manage workload independently

Please click the apply button to send your CV to Lee Nadine Tipping, remembering to state your current salary and package.

Job Ref NT-5001884

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