Wellness Retail Assistant: Customer Guidance & Picks

Holland Barrett; Musselburgh; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

28 days' holiday incl. bank holidays

Holiday purchase scheme

24/7 Virtual GP

Employee assistance programme

Pension (auto-enrolment)

Job summary

Holland & Barrett in Musselburgh is seeking a friendly retail assistant to welcome customers, help them find the right wellness products, and deliver outstanding service. You will recommend solutions, support promotions, keep shelves organized and contribute to a positive shopping experience.

The role involves teamwork, a consultative approach to understanding customer needs, and completing product knowledge training to provide trusted guidance.

Qualifications

• Genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness with a willingness to learn.
• Ability to stay organized, work in a busy retail environment and be a team player.
• Confidence using technology, including tablets and digital tools.

Responsibilities

• Welcoming customers and helping them find the right products for their wellness goals.
• Recommending products with confidence while delivering outstanding customer service.
• Keeping shelves stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and operational standards.
• Working with your team to achieve store goals and create a positive shopping experience.
• Using a consultative approach to understand customers' needs and recommend products (in store or online).
• Completing training to build product knowledge and provide trusted guidance.

Skills

Customer focus

Communication

Tech familiarity

Team player

Organizational skills

Tools

Tablet/ digital tools

Job description

Holland & Barrett in Musselburgh is seeking a friendly retail assistant to welcome customers, help them find the right wellness products, and deliver outstanding service. You will recommend solutions, support promotions, keep shelves organized and contribute to a positive shopping experience.

The role involves teamwork, a consultative approach to understanding customer needs, and completing product knowledge training to provide trusted guidance.