Wellness & Fitness Concierge: Spa & Pilates Booking Lead

Nobu Hotel Portman Square; Greater London; On-site; GBP 27,000 - 34,000; Full time

Job summary

A luxury hotel chain in Greater London is seeking a Wellness and Fitness Receptionist to manage the reception area and ensure a professional first impression for guests. Responsibilities include handling bookings for fitness sessions, maximizing retail sales, and supporting the wellness facilities. Ideal candidates should possess experience in front-of-house roles, strong communication skills, and a genuine passion for wellbeing. This role offers a salary up to £34,000 with various employee benefits including discounts and development opportunities.

Benefits

Salary up to £34,000 including room service charge

£1000 Refer a Friend Scheme

Discounted overnight stays across Nobu properties worldwide

Discounted Pilates classes and wellness treatments

Opportunities to progress within the hotel

Free meals while on duty

Qualifications

• Experience in a front of house or receptionist role, ideally in wellness, spa or fitness.
• Confident and guest-focused with strong communication skills.
• Genuine passion for wellbeing and memorable guest experiences.

Responsibilities

• Manage day-to-day running of the wellness reception area.
• Greet guests warmly to create a professional first impression.
• Handle enquiries/bookings for fitness sessions and treatments.
• Maximize booking opportunities to exceed revenue targets.
• Support smooth operation of wellness facilities.

Skills

Guest service

Strong communication skills

Organizational skills

Multitasking

Calm demeanor

Job description

A luxury hotel chain in Greater London is seeking a Wellness and Fitness Receptionist to manage the reception area and ensure a professional first impression for guests. Responsibilities include handling bookings for fitness sessions, maximizing retail sales, and supporting the wellness facilities. Ideal candidates should possess experience in front-of-house roles, strong communication skills, and a genuine passion for wellbeing. This role offers a salary up to £34,000 with various employee benefits including discounts and development opportunities.