Wellness Club Host & Guest Experience Lead

Soho House via Caterer.com; Chipping Norton; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Soho Friends Membership

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan (option to up to 2 }

Dental Plan (option to add up to 2)

Birthday Day Off after 1 year

Up to 50% Staff Discount on Cowshed &

In conjunction with Soho Impact, take

Free Counselling Sessions

Cookhouse & House Tonic training

Continuous training

Team Events

Job summary

Soho House in the United Kingdom is seeking a Health Club Host who will be the welcoming face of our wellness spaces, ensuring members and their guests enjoy a seamless, uplifting, and professional experience from the moment they arrive. You’ll act as the first point of contact across reception, fitness, spa and pool areas, upholding the club’s high service standards.

This role blends hospitality with wellness knowledge, combining guest-facing duties with operational support such as bookings for

Qualifications

• Up to 2 years of experience in a busy high-profile venue.
• Strong customer service and communication skills.
• Organised and proactive with multitasking abilities.
• Knowledge of spa, fitness, or wellness services is desirable.
• Confident using booking systems or reservation software.
• Ability to handle feedback to achieve member satisfaction.
• Ability to multitask in a fast-paced environment.
• Ability to follow written and verbal instructions.

Responsibilities

• Welcome members and guests warmly on arrival and manage check-in/out.
• Provide information on facilities, classes, spa treatments and services.
• Manage bookings for spa, personal training, and fitness classes.
• Ensure facilities are clean and ready for members.
• Coordinate daily schedules with fitness and spa teams.
• Handle cash, billing, and POS transactions where required.
• Support wellness promotions and member engagement initiatives.
• Report safety or maintenance issues promptly.

Skills

Customer service

Communication

Multitasking

Organisation

Spa/Wellness knowledge

Booking systems

Tools

Booking systems

Reservation software

Job description

Soho House in the United Kingdom is seeking a Health Club Host who will be the welcoming face of our wellness spaces, ensuring members and their guests enjoy a seamless, uplifting, and professional experience from the moment they arrive. You’ll act as the first point of contact across reception, fitness, spa and pool areas, upholding the club’s high service standards.

This role blends hospitality with wellness knowledge, combining guest-facing duties with operational support such as bookings for