Wellbeing & Tenancy Sustainment Team Leader

Housing Diversity Network; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading organization in the housing sector is seeking a Wellbeing & Tenancy Sustainment Team Leader to manage and deliver essential services. The role involves collaboration with various teams and external partners to ensure high-quality support for customers. Candidates should have strong leadership skills and a commitment to customer service. Benefits include flexible working arrangements, a generous holiday allowance, and a comprehensive health plan.

Benefits

Essential car user allowance

Flexible working arrangements

33 days holiday plus bank holidays

Company pension with up to 10% matched contributions

Health cash plan

Enhanced sick pay

Life assurance

Learning opportunities

Qualifications

• Experience in managing people effectively.
• Experience in delivering wellbeing support and managing related services.

Responsibilities

• Lead, manage, and motivate the team.
• Implement and oversee tenancy sustainability strategies.
• Build and maintain strong relationships with internal teams.

Skills

Customer-focused

Team Leadership

Wellbeing Support

Education

Level 4 qualification from the Chartered Institute of Housing

Job description

Organisation

MSV Housing Association

Job Description

The Vacancy

Hours of Work: 35 per week
Closing Date: 2nd June 2025
Date of Interviews: TBC

At MSV Housing, we’re committed to ensuring our customers have good quality, safe homes. Our Wellbeing & Tenancy Sustainment Team Leader plays a key role in achieving this goal.

We are seeking an experienced, enthusiastic individual to join our established team. Reporting to our Head of Customer Voice and Community Wellbeing, the Wellbeing & Tenancy Sustainment Team Leader is responsible for delivering MSV’s Wellbeing and Tenancy Sustainment services, collaborating across the Group and with external partners.

Additionally, we are looking for candidates passionate about advocating for people and communities.

Responsibilities:

1. Lead, manage, and motivate the team, working collaboratively across the Group.
2. Lead and be responsible for delivering initiatives that benefit MSV’s customers.
3. Implement and oversee tenancy sustainability strategies, policies, and procedures.
4. Identify, deliver, and review wellbeing and sustained support services.
5. Build and maintain strong relationships with internal teams and external partners to maximize joint working and promote interagency collaboration.

Requirements:

• Level 4 qualification from the Chartered Institute of Housing or willingness to work towards it.
• Full driving licence and willingness to travel across the Northwest.
• Experience in managing people effectively.
• Experience in delivering wellbeing support and managing related services.
• Customer-focused with a commitment to high-quality service delivery.

Benefits include:

• Essential car user allowance.
• Flexible working arrangements with home working kit provided.
• 33 days holiday plus bank holidays and a holiday buy scheme.
• Company pension with up to 10% matched contributions.
• Health cash plan covering treatments like optical and dental care.
• Enhanced sick pay, health and wellbeing support, life assurance, and learning opportunities.
• Commitment to Equality and Inclusion, with employee network groups and flexible work options.

MSV is committed to equality and inclusion. We encourage diverse applications and support work-life balance through flexible working.

For more details and to apply, visit: MSV Careers

For informal inquiries, contact Stephanie Williams at 07739899503.

Interviews are scheduled for Monday, 9th June, but may occur earlier. Early applications are encouraged.

We welcome candidates from diverse backgrounds and those unsure if they meet all requirements to apply. We will assess suitability.