Wellbeing & Tenancy Sustainment Team Leader

St Vincent's Housing Group; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housing organization in Greater Manchester is seeking a Wellbeing & Tenancy Sustainment Team Leader. The role involves managing a team, delivering wellbeing services, and collaborating with internal and external partners to enhance customer support. This position offers competitive benefits and a commitment to equality and inclusion.

Benefits

Essential car user allowance

Flexible working arrangements

33 days holiday plus bank holidays

Company pension scheme

Company-funded health cash plan

Enhanced sick pay

Health and Wellbeing support

Life assurance

Learning and development opportunities

Commitment to Equality and Inclusion

Qualifications

• Experience in managing people effectively.
• Experience in delivering wellbeing support and managing related services.

Responsibilities

• Lead, manage, and motivate the team.
• Deliver initiatives that benefit customers.
• Implement tenancy sustainability strategies.

Skills

Customer-focused

Management

Advocacy

Education

Level 4 qualification in Chartered Institute of Housing

Job description

Location: Greater Manchester - Agile

This is a Permanent, Full-Time vacancy that will close in 16 days at 23:59 BST.

The Vacancy

• Hours of Work: 35 per week
• Closing Date: 2nd June 2025
• Date of Interviews: TBC

At MSV Housing, we’re committed to ensuring our customers have good quality, safe homes. Our Wellbeing & Tenancy Sustainment Team Leader plays a key role in achieving this.

We are seeking an experienced, enthusiastic individual to join our established team. Reporting to the Head of Customer Voice and Community Wellbeing, the Team Leader is responsible for delivering MSV’s Wellbeing and Tenancy Sustainment services in collaboration across the Group and with external partners.

Additionally, we value candidates passionate about advocating on behalf of people and communities.

Responsibilities of the Wellbeing & Tenancy Sustainment Team Leader

1. Lead, manage, and motivate the team, working collaboratively across the Group.
2. Lead and be responsible for delivering initiatives that benefit MSV’s customers.
3. Implement relevant tenancy sustainability strategies, policies, and procedures.
4. Identify, deliver, and review wellbeing and sustained support services.
5. Build and maintain strong relationships with internal teams and external partners to maximize joint working and promote interagency collaboration.

Candidate Requirements

• Level 4 qualification in Chartered Institute of Housing or willingness to work towards.
• Full driving license and willingness to travel across the Northwest.
• Experience in managing people effectively.
• Experience in delivering wellbeing support and managing related services.
• Customer-focused with a commitment to high-quality service delivery.

Benefits

• Essential car user allowance for car running costs.
• Flexible working arrangements with home working kit provided.
• 33 days holiday per year plus bank holidays, with a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company-funded health cash plan covering treatments like optical and dental.
• Enhanced sick pay: up to 3 months full pay and 3 months half pay.
• Health and Wellbeing support, including employee assistance programs, free counseling, and mental health initiatives.
• Life assurance (subject to pension scheme membership).
• Learning and development opportunities for career progression.
• Commitment to Equality and Inclusion with employee network groups.

MSV is committed to equality and inclusion. We encourage diverse applications and support work-life balance with flexible options. For informal discussions, contact Stephanie Williams at 07739899503. Interviews are scheduled for June 9th but may occur earlier. Early applications are encouraged.

We value diversity and welcome applicants from all backgrounds.

If you're unsure about your fit for the role but interested, apply anyway. We will assess your suitability.

The Company

We own and manage nearly 9,000 homes across Greater Manchester, Lancashire, and West Yorkshire. We prioritize social value, equality, and inclusion, aiming to improve life chances for our communities. We offer competitive salaries, pensions, holidays, training, flexible working, and health & wellbeing support.