Wellbeing Service Coordinator (First Contact)

Wheatley Care; Glasgow; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Annual leave entitlement

Pension scheme

Learning and development opportunities

Employee wellbeing support

Career progression opportunities

Inclusive working environment

Impactful service

Job summary

Wheatley Care’s WAYfinder Outreach & Housing First Service in Glasgow is recruiting a Help Desk Co-ordinator (Health & Wellbeing) to streamline referrals, enquiries and support requests. You will act as the central point of contact for customers, colleagues and partner organisations in a fast-paced environment.

Join a service focused on improving wellbeing and connecting people to local opportunities, with a competitive salary and clear progression.

Qualifications

• organised, proactive and committed to delivering excellent customer experiences.
• Strong IT skills, including Microsoft Office applications.

Responsibilities

• Acting as the first point of contact for customers, staff and partner organisations.
• Managing referrals, service enquiries and customer requests.
• Coordinating workloads and ensuring actions are completed within agreed timescales.
• Maintaining accurate records, databases and customer information.
• Supporting performance reporting, monitoring and service improvement activity.
• Preparing documentation, coordinating meetings and recording minutes.
• Processing a range of administrative and financial tasks accurately.
• Building positive relationships with local authorities, health partners, community organisations and internal colleagues.
• Supporting continuous improvement and innovation across the service.
• Helping to ensure people receive the right support, at the right time.

Skills

Housing

Health and social care

Community development

Employability services

Customer service

Administration

Charity or third-sector organisations

Public sector services

Tools

Microsoft Office

Job description

Wheatley Care’s WAYfinder Outreach & Housing First Service in Glasgow is recruiting a Help Desk Co-ordinator (Health & Wellbeing) to streamline referrals, enquiries and support requests. You will act as the central point of contact for customers, colleagues and partner organisations in a fast-paced environment.

Join a service focused on improving wellbeing and connecting people to local opportunities, with a competitive salary and clear progression.