Wellbeing Practitioner, Mental Health Single Point of Contact

Hywel Dda University Health Board; Llanelli; On-site; GBP 28,000 - 36,000; Full time

Job summary

Hywel Dda University Health Board is recruiting a Band 5 Wellbeing Practitioner based at Prince Philip Hospital, Llanelli, to provide telephone triage, coaching and assessment across all ages with mental health needs. You will work within a 24/7 framework and collaborate with GP practices, Welsh Ambulance, Local Authority and third sector partners.

The role supports the Transforming Mental Health Agenda and emphasises early access, compassionate care and equality.

Qualifications

• Educated to graduate/diploma level in a related field such as psychology, social care or occupational therapy.
• Knowledge of mental health conditions and appropriate interventions.
• Ability to work within safeguarding policies and multi-disciplinary teams.

Responsibilities

• Provide high quality telephone triage, coaching, advice and assessment to individuals in mental distress or crisis.
• Offer information and guidance to families and carers and liaise with partner agencies.
• Support development of the new Mental Health Single Point of Contact service and work flexible shifts.

Skills

Telephone triage

Mental health support

Coaching

Advising patients

Education

Graduate/diploma level in psychology or related field

Job description

Wellbeing Practitioner, Mental Health Single Point of Contact

This is an exciting opportunity to play a key role in shaping and modernising Mental Health services in the Hywel Dda University Health Board. The role of the Wellbeing Practitioner will be based in Prince Philip Hospital, Llanelli.

One of the central points of Hywel Dda's 'Transforming Mental Health Agenda' is a 'Single Point of Contact to improve access for everyone'. This Single Point of Contact is a 24/7 telephone mental health triage assessment service delivered by skilled professional staff who will provide sensitive and specialist mental health screening to ensure individuals receive the appropriate outcome. The philosophy of the service is as follows:

• Compassion - When people ask for support for a crisis of their mental health, they are listened to & supported.
• Prevention - Access to support should be as early as possible, ideally before the point of crisis.
• Equality - A crisis of mental health should be treated with the same urgency as physical health care.
• Resilience - Build responses on the strengths of the individual and provide information and options for self-care and self-referral.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

As a Band 5 Wellbeing Practitioner you will provide an all-age service offering high quality telephone triage, coaching, advice, and assessment to individuals with existing mental illness, in mental distress or in acute crisis, resulting in a safe and appropriate clinical decision. Information, advice and guidance will also be provided for families and carers. There will be a professional telephone line for our partner agencies such as GP's, Welsh Ambulance, Local Authority, Police and the third sector.

The Wellbeing Practitioner will work under the guidance of a Senior Practitioner on a shift basis covering 24 hours 7 days a week with a varied multi-disciplinary team. They will use a range of psychological interventions and skills to support individuals with mental health problems.

They will support the Clinical Lead in developing the new innovative Mental Health Single Point of Contact service which will be facilitated though the National 111 service. They will be an experienced Practitioner who can provide individualised care in line with the organisations core values to deliver a safe and efficient service to those accessing it.

The service will operate 24 hours 7 days a week and the post holder will need to be flexible to meet the service need. The role will require shift work and will include out of hours and weekend working.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job responsibilities

Ongoing support and professional development will be provided alongside personal development and a comprehensive induction and training package.

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 23/11/2026

Person Specification

Qualifications and knowledge

• Educated to graduate/diploma level in a related field e.g. psychology, social care, occupational therapy Or equivalent demonstrable experience of working at graduate/diploma level, or lived experience of mental ill health
• Knowledge of a broad range of mental health and well-being conditions
• Knowledge of the Mental Health Act and Mental Capacity Act
• Knowledge and experience of delivering therapeutic interventions
• Awareness of national and local issues concerning mental health

Experience

• Experience of working with individuals with mental illness
• Working knowledge of risk management
• Sound knowledge of clinical/service issues within area of practice
• Knowledge and application of safeguarding policies and procedures for children and adults
• Knowledge of care co-ordination procedures
• Application of evidenced based psychological therapy interventions
• Working knowledge and application of the recovery model
• Lived experience of mental ill health

Other

• Ability to travel across the health board footprint in a timely manner
• Flexible working in line with service need over 24 hours 7 days a week

Language Skills

• Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.