Wellbeing Officer Targeted Support for Male Success

Arden University Ltd.; Coventry; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

30 days holidays + bank holidays

Aviva pension plan

BUPA Cash Plan

Private Medical Insurance

Perkbox benefits

Study Arden courses for free

Golden Ticket

Job summary

Arden University in Coventry is seeking a Wellbeing and Welfare Support Adviser to join our Student Experience team. You will provide frontline wellbeing, safeguarding, and welfare support via Live Chat, email, and online channels while coordinating referrals and guiding students to access services.

Your focus includes engaging male students, delivering training, and contributing to our Access and Participation Plan.

Qualifications

• Strong interpersonal and communication skills.
• Understanding of student retention and barriers to engagement, especially for male students.
• Experience creating and delivering awareness campaigns and workshops.

Responsibilities

• Provide frontline wellbeing, safeguarding, and welfare support through Live Chat, email, and online platforms.
• Coordinate staff referrals and provide appropriate advice, guidance, and signposting.
• Develop initiatives to improve male students’ engagement with support services.
• Contribute to early intervention, retention, continuation, and completion strategies.
• Deliver training, workshops, and awareness-raising activities for staff and students.
• Collaborate with internal teams and external services to improve student support and outcomes.
• Support the monitoring and evaluation of initiatives aligned with Arden’s Access and Participation Plan.

Skills

Interpersonal skills

Communication skills

Student engagement understanding

Tools

Live Chat

Job description

Salary: £26,000 - £28,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Team Leader

Department: Student Experience

This role operates on a hybrid working arrangement that will require 1 days travel into our Coventry head office once a month.

This may fluctuate in line with business requirements.

Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

About our Department :

You will be sitting within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.

About the Role :

You will be working within the wider Wellbeing Services Team to deliver high-quality wellbeing, safeguarding, and welfare support for Arden students.

The role provides advice, guidance, casework, and training to promote student wellbeing, engagement, and academic success.

You will coordinate referrals, provide frontline support, and help reduce barriers to accessing services, with a particular focus on improving male students’ engagement with wellbeing support.

The role contributes to Arden’s 2025/26–2028/29 Access and Participation Plan, supporting Objective 2.2 to increase continuation rates for male undergraduate full-time and part-time distance-learning students by 10%, and Objective 2.6 to increase completion rates for full-time male learners by 20% by 2029.

Key Responsibilities

• Provide frontline wellbeing, safeguarding, and welfare support through Live Chat, email, and online platforms.

• Coordinate staff referrals and provide appropriate advice, guidance, and signposting.

• Develop initiatives to improve male students’ engagement with support services.

• Contribute to early intervention, retention, continuation, and completion strategies.

• Deliver training, workshops, and awareness-raising activities for staff and students.

• Collaborate with internal teams and external services to improve student support and outcomes.

• Support the monitoring and evaluation of initiatives aligned with Arden’s Access and Participation Plan.

About You

You will have strong interpersonal and communication skills, with the ability to build positive relationships with students from diverse backgrounds.

you will understand the challenges affecting student retention and continuation, alongside the barriers that may prevent male students from engaging with support services.

Key Skills and Experience

• Strong interpersonal skills and the ability to relate to diverse groups of students.

• Understanding of student retention, continuation, and engagement challenges.

• Experience in creating and delivering awareness-raising campaigns and workshops.

• Understanding of barriers to male students’ engagement with wellbeing and support services.

Why Arden

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!

• A generous Aviva pension plan, company contributions starting from 7%

• BUPA Cash Plan

• Private Medical Insurance coverage (applies to certain job roles)

• Access to Perkbox benefits

• Study any Arden course for free, with a discount for all family and friends

• Plus, other excellent benefits

• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Arden’s values :

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

#INDSJ
Closing Date: Tuesday 17 November

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion :

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.