Wellbeing & Engagement Specialist — Hybrid

North Wales; Old Colwyn; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

North Wales is seeking a Welfare and Engagement Officer to support designated workforce areas by delivering critical incident debriefings and resolving welfare issues. You will gather welfare intelligence and promote wellbeing initiatives, working with the HR team to implement engagement plans.

The role requires CVF level 1, strong communication, confidentiality and organisational skills, plus willingness to train in ESTIP Debrief Model and travel within the Force area.

Qualifications

• Experience and understanding of traumatic situations and their impact.
• Ability to build rapport and engage with individuals and teams at all levels.
• Demonstrated openness and empathy in dealing with people.
• Excellent communication skills.
• Understanding of mental health and wellbeing issues.
• Understanding of confidentiality and data protection.
• Experience delivering training, briefings and awareness sessions.
• Strong organisational skills with ability to manage a workload.
• Ability to work on own initiative and as part of a team.
• Good record keeping and attention to detail.
• Willingness to complete North Wales Police ESTIP Debrief training.
• Proficient IT skills including Microsoft Office.
• Valid full driving licence and ability to travel within the Force area.

Responsibilities

• Provide support as local contact for delivering critical incident debriefings.
• Resolve welfare issues while gathering intelligence on welfare concerns.
• Support delivery of the Force Wellbeing Strategy and promotions.
• Collaborate with the HR team to deliver engagement plans.

Skills

Traumatic situations understanding

Rapport & engagement

Empathy

Excellent communication

Mental health awareness

Confidentiality

Training delivery

Organisational skills

Initiative & teamwork

Record keeping

ESTIP Debrief training

MS Office

Driving licence & travel

Tools

Microsoft Office

Job description

North Wales is seeking a Welfare and Engagement Officer to support designated workforce areas by delivering critical incident debriefings and resolving welfare issues. You will gather welfare intelligence and promote wellbeing initiatives, working with the HR team to implement engagement plans.

The role requires CVF level 1, strong communication, confidentiality and organisational skills, plus willingness to train in ESTIP Debrief Model and travel within the Force area.