Wellbeing Advisor - Bank

Retirement Villages Group Ltd; Chorleywood; On-site; GBP 20,000 - 30,000; Part time

Job summary

A leading retirement village provider in Chorleywood is seeking a Wellbeing Advisor to respond to emergencies and provide support to residents. The role requires first-aid training, communication skills, and a calm demeanor in stressful situations. This flexible position may require shifts across various days, ensuring the wellbeing of elderly residents through effective emergency response and health awareness sessions.

Qualifications

• Full first-aid training certificate and DBS clearance required.
• Proven experience as an emergency responder, EMT, or similar role preferred.
• Empathy and understanding of the needs of elderly residents.

Responsibilities

• Respond to emergency calls within the retirement village.
• Administer first aid and basic medical care when necessary.
• Support residents with moral and emotional support.

Skills

First-aid training

Emergency response

Strong interpersonal skills

Listening skills

Calmness under pressure

Education

Emergency first-aid at work qualification

CPR certification

Job description

Here at Cedars Retirement Village, we are looking for a Wellbeing Advisor to work on a bank contract covering holiday and sickness. Candidates need to be flexible as you could be required to work across various shifts, Monday to Sunday.

Responsibilities

• Respond promptly to emergency calls within the retirement village
• Assess the nature of emergencies and provide appropriate assistance
• Administer first aid and basic medical care when necessary
• Ensure residents and team members know how to use the emergency call system
• Ensure all new residents can live independently and safely in the village by carrying out their wellbeing baseline assessment before they move in
• Improve the overall wellbeing of individuals by providing information and awareness sessions about key health issues for over 55s and promoting self‑help groups
• Coordinate with emergency services (police, fire department, ambulance) as required
• Communicate effectively with residents, families, and staff during emergency situations
• Support wider village team members by providing specialist wellbeing knowledge to promote healthy, heart‑smart menus and general healthy eating programmes
• Maintain accurate records of incidents and actions taken
• Provide moral and emotional support to residents

Requirements

• Full first‑aid training certificate and DBS clearance required; training can be provided for the right candidate
• Must be able to speak English clearly and stay calm in an emergency
• Willingness to attend training; training may be at other sites around the UK
• Good listening skills, team player, and confident engaging with residents
• Proven experience as an emergency responder, EMT, or similar role preferred
• Experience or knowledge of primary care and referral to primary care
• Certification in CPR / First Aid required
• Hold an emergency first‑aid at work qualification and be able to deploy equipment, administer CPR, and handle choking incidents requiring effective back blows
• Use specialist equipment including defibrillator, evacuation or lifting chair, or other equipment carried by the village
• Strong interpersonal and communication skills
• Ability to remain calm and composed during stressful situations
• Empathy and understanding of the needs of elderly residents
• Physical ability to respond quickly to emergencies and assist residents as needed
• Must provide satisfactory DBS disclosure, references, medical clearance, and right‑to‑work confirmation