Welfare Steward (Casual)

Nottingham Forest; Nottingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

Nottingham Forest is seeking matchday stewards for casual positions at the City Ground. The role involves ensuring customer safety and satisfaction during game days, assisting with various responsibilities related to safeguarding and crowd management. Ideal candidates will possess strong communication skills and relevant crowd management experience, within a supportive and inclusive environment.

Qualifications

• Experience of working in crowd management within a football environment.
• Good communication skills and ability to maintain high customer service standards.
• Knowledge and experience around Safeguarding, Accessibility, Equality, Diversity and Inclusion.

Responsibilities

• Assist in managing customer safety during matchdays.
• Respond to incidents and ensure compliance with safety policies.
• Promote inclusivity and support accessibility on match days.

Skills

Communication

Customer Service

Attention to Detail

Crowd Management

Flexibility

Ability to Work Under Pressure

Knowledge of Safeguarding

Experience in Sporting Stadium

Education

Enhanced DBS check

Job description

Salary: Please state your expectations within your application

Contract:Casual zero hour contract

Location: The City Ground, Nottingham, NG2 5FJ

Working Arrangements: On site

Closing Date For Applications:27th June 2025

Key Tasks and Responsibilities:

• Assist the Club in the effective, safe customer friendly management of matchdays and event days at the City Ground
• Work in any area of the Stadium as directed by the Grounds Safety Officer, Deputy Safety Officer or Stand Supervisor
• Attend Safeguarding, Accessibility or EDI related incidents within your designated location and resolve wherever possible, providing updates to the control room and completed incident reports post event.
• Liaise with relevant departments relating to incidents where required
• Assist with supplying details in the event of an incident
• Assisting supporters with Accessibility requirements
• Ensure the radial gangway is kept clear
• Identify and report any potential safety issues
• Ensuring that the supervisor or relevant senior member of staff is alerted with the appropriate information given
• Being a direct link between Safeguarding, EDI and match-day staff
• Assist with providing Supporter details to the Police upon request in line with our GDPR "data sharing agreement"
• To work consistently to embed and champion safeguarding, equality and diversity into the match-day experience
• Promote an inclusive, positive, supportive, and welcoming image of the club at all times
• Ensure compliance with the terms of the Club Safeguarding Policies and Procedures, Health and Safety Legislation and Club's Equality Policy.
• Support accessibility and inclusion on match days including accessible areas and multi-faith rooms
• Attend and respond to briefing and debriefing in relation to safety management and to report any matters of concern or interest to the Stand Supervisor Steward.
• To undertake internal and/or external training including stewarding, Safeguarding, accessibility and EDI training required for the role as directed by the Club
• Any other reasonable duties and responsibilities which your manager or another senior officer of the club asks you to perform
  

Skills, Experience and Knowledge:

• Experience of working within crowd management preferably within a football environment
• Good communication skills
• Ability to deliver and maintain high levels of customer service
• Attention to detail
• Flexible approach to working hours
• Ability to work to instructions under pressure
• Knowledge and experience around Safeguarding, Accessibility, Equality, Diversity and Inclusion
• Experience working within a Sporting Stadium
• Enhanced DBS or be willing to undertake this check if successful
• Previous Safeguarding experience with Children and/or adults at risk
  

Our Commitment to Equality, Diversity & Inclusion

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.

An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.