Safety Steward (Casual)

Nottingham Forest; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Nottingham Forest Football Club recherche des stewards pour assurer la sécurité et le bien-être des spectateurs lors des événements. Ce poste flexible nécessite une bonne condition physique, des compétences en communication et la capacité de gérer des situations changeantes dans un environnement dynamique. Aucune expérience antérieure n'est requise, car une formation complète sera fournie pour garantir un service de haute qualité aux clients.

Qualifications

• Doit avoir au moins 18 ans et être en bonne condition physique.
• Capable de travailler de manière autonome et en équipe.
• Compétences de communication et apparence soignée.

Responsibilities

• Assister à la circulation des spectateurs et prévenir le surpeuplement.
• Rapporter des incidents, des dangers ou des activités suspectes immédiatement.
• Être conscient des procédures d'urgence et de l'emplacement des équipements de premiers secours.

Skills

Communication

Gestion des conflits

Travail en équipe

Education

Niveau 2 en Sécurité des Spectateurs

Job description

Engagement: Casual position offering variable hours on a flexible basis

Location: The City Ground, Nottingham, NG2 5FJ

Department: Safety & Security

Reporting to: Steward Resourcing and Training Lead

About the Role:

The primary role is to provide a high level of care, comfort, and wellbeing for all persons attending the event. Stewards should present themselves in a positive, courteous, and professional manner at all times, focusing on enhancing the customer experience.

The main duties include:

• Assisting with the circulation of spectators and preventing overcrowding
• Understanding responsibilities towards health and safety of all spectators, visitors, and staff
• Reducing the likelihood and incidence of disorder
• Investigating, reporting, and taking early action in incidents
• Understanding Club emergency procedures and coded messages
• Delivering excellent customer service

Stewards are expected to enforce ground regulations but not routinely involved in searching or ejections, as these are roles for Supervisors or specially trained stewards. No previous experience is required as full training will be provided.

Key Tasks and Responsibilities:

• Attend the Stadium at scheduled dates and times as directed
• Remain at your post until duties are completed, as instructed
• Participate in pre-event briefings and understand your responsibilities
• Ensure the safety, care, comfort, and wellbeing of spectators within your area
• Assist spectators in locating seats and managing crowd flow
• Ensure gangways, exits, and evacuation routes are clear
• Report incidents, hazards, or suspicious activity immediately
• Be aware of emergency procedures, fire-fighting equipment, and first aid locations
• Be willing to undertake basic lifesaving training
• Recognize potential hazards and report them promptly
• Follow all instructions from Safety Officers and emergency personnel

What are we looking for:

• Must be at least 18 years old, fit, active, and able to work on your own initiative and as part of a team
• Remain calm, courteous, and adaptable in changing situations
• Have good communication skills and a smart appearance
• Able to manage conflict and challenge inappropriate behaviour confidently
• Capable of standing, climbing stairs, and remaining stationary for prolonged periods
• Possess basic numeracy and literacy skills
• Willing to undertake Level 2 Certificate in Spectator Safety

Forest For Everyone

We aim to embrace diversity, promote equality, and eliminate discrimination. Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all qualified persons, regardless of protected characteristics.

Our Commitment to Safeguarding

The successful applicant may be required to undergo a DBS check. The results will be considered carefully, and the club will act proportionately. An FA Enhanced DBS disclosure is required, and applicants must declare any relevant convictions or cautions. Failure to meet safeguarding requirements may result in withdrawal of the job offer or termination of employment.