Welfare Benefits Advisor for Older Adults

LLOYD'S REGISTER INTERNATIONAL; Sunderland; On-site; GBP 22,000 - 30,000; Full time

Job summary

Age UK Sunderland is seeking a Welfare Benefit Advisor to provide first-tier advice on welfare benefits and manage a caseload of individuals aged 50+. The role supports income maximisation and wellbeing of older people, with emphasis on accuracy and GDPR compliance.

Based at the Bradbury Centre in Sunderland, the post requires adherence to IAQP, occasional home visits, signposting to partner organisations, and maintenance of client records.

Qualifications

• Qualification in Information, Advice and Guidance or a minimum of 3 years’ experience of welfare benefit service delivery.
• Knowledge of benefit entitlements for older people.
• Understanding of vulnerable people’s issues.
• A sympathetic and helpful manner with ability to explain complex issues patiently.
• Ability to work autonomously and collaboratively and manage your own caseload.
• Ability to work in a busy team environment and maintain confidentiality.
• IT literacy with experience of word processing and databases.
• Must drive and have access to a car for work purposes.

Responsibilities

• Provide accurate and timely advice on entitlement to welfare benefits, staying updated on legislation changes.
• Adhere to administrative and information systems.
• Act on behalf of clients with permission, including forms and information gathering.
• Carry out home visits, handle calls and appointments.
• Organise welfare benefit drop-ins on and off site.
• Signpost and refer to partner organisations when appropriate.
• Develop and maintain links with information and advice providers in Sunderland.
• Complete independent file reviews to monitor competency.
• Participate in quality standards and sustain the IAQP.
• Support client referrals, record electronically and feedback to the team.
• Keep accurate records for the client database and comply with GDPR.

Skills

IAG qualification

Welfare benefit knowledge

Caseload management

Communication skills

IT literacy

Education

IAG qualification

Tools

Word processing

Databases

Job description

Age UK Sunderland is seeking a Welfare Benefit Advisor to provide first-tier advice on welfare benefits and manage a caseload of individuals aged 50+. The role supports income maximisation and wellbeing of older people, with emphasis on accuracy and GDPR compliance.

Based at the Bradbury Centre in Sunderland, the post requires adherence to IAQP, occasional home visits, signposting to partner organisations, and maintenance of client records.