Welfare Benefits Advisor

South West Community Chaplaincy; Greater London; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Employee Assistance Programme (EAP)

Blue Light card

Age UK discount schemes

Job summary

Age UK Richmond upon Thames is seeking a Welfare Benefits Advisor to join our Information & Advice team. The role focuses on delivering welfare benefits guidance, helping older people access financial support, and supporting welfare benefit applications.

You will conduct home visits, phone calls, and community sessions to reach clients across the borough. A car is required.

We offer a permanent contract, 21 hours per week, with a 5% pension contribution and access to EAP and discount schemes.

Qualifications

• Experience providing information and advice to clients.
• Experience in welfare benefits advice and completing benefit forms.
• Good understanding of welfare benefits for older people.
• Access to a car is required.

Responsibilities

• Provide welfare benefits and financial advice, including advising on available support and following through applications.
• Provide information and advice on other topics older people require support with.
• Support through home visits, over the phone and in community settings.

Skills

Info & Advice

Welfare Benefits

Benefits Forms

Older People

Job description

Hours:

21 hours per week. All hours to be worked between 9 – 5 Monday – Friday. We will consider full days or shorter days to meet personal commitments.

Contract:

Permanent

Responsible to:

Information & Advice Manager

Location:

White House Community Centre, Hampton and at community locations / homes across the London Borough of Richmond upon Thames. Some home working is also possible in line with Hybrid Working Policy.

Salary:

£30 – 32,000 FTE DOE plus 5% pension contribution pension contribution. Employee Assistance Program (EAP), Blue Light card and Age UK discount schemes.

Work as part of a team giving great support to local older people

Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. We provide a wide range of useful and well utilised local services in Richmond upon Thames designed to improve wellbeing and enhance independence – including information & advice; a wide range of social & wellbeing centres and sessions; support after hospital discharge; digital skills development; Dementia Friendly Richmond; mental health peer support and home services such as handyperson, housekeeping and gardening. Partnership is a core part of our work – we work in close collaboration with other voluntary sector partners and wider organisations to maximise our impact and reach. Our friendly and committed team of 50 staff and 100+ volunteers support over 4,000 local older people each year.

Our Information & Advice service is a central part of our organisation. Our small team of staff supported by excellent volunteers provide free and confidential Information & Advice to older people across the borough on a range of topics. The main area of support is to claim welfare benefits and other forms of financial support – but also includes a range of other topics such as accessing care & support; independent living; sorting out paperwork and housing.

We currently have an excellent opportunity for a Welfare Benefits Advisor to join the team. The role will include:

• Providing welfare benefits & financial advice, including advising older people on the financial support available, making applications on their behalf and following through applications to result.
• Providing Information & Advice on other topics older people require support with.
• Providing support via home visits, over the phone and in community settings.

We are looking for:

• Experience of giving information & advice.
• Experience of welfare benefits advice work and completing benefit forms.
• Good understanding of the welfare benefits system for older people.
• Access to a car is required.