Welfare Benefits Advisor / Cynghorydd Budd-Daliadau Lles

Tenovus Cancer Care; Kenfig, Cardiff; Remote; GBP 26,000 - 32,000; Full time

Job summary

Tenovus Cancer Care is seeking an experienced Welfare Benefits Advisor to join our Benefits Advice AQS accredited team on a Welsh government funded full-time basis over the next 18 months. The role is home-based with regular travel to North West Wales and requires 35 hours per week across the week.

The successful candidate will support cancer patients by providing specialist welfare benefits advice, building partnerships with health boards, and ensuring entitlements related to cancer are

Qualifications

• Proven welfare benefits advisory experience.
• Ability to manage a caseload and apply for benefits on behalf of service users.
• Strong interpersonal and communication skills for working with clients and partners.

Responsibilities

• Build professional referral networks with hospital colleagues.
• Deliver up-to-date welfare benefits advice to clients, including cancer patients.
• Represent service users at Benefit Appeal Tribunals when required.
• Work remotely with the ability to travel within North West Wales region.

Skills

Welfare Benefits

Caseload management

Interpersonal skills

Remote work

DBS knowledge

Tools

Databases

IT skills

Job description

Location: Home based with regular North West Wales travel
Salary: £29,000
Working Hours: 35 hours flexibly across the week (Fixed Term Contract)
Application Deadline: Tuesday, October 27, 2026

Job Summary

Work in our Welfare Benefits Advice Team

We're looking for an experienced Welfare Benefits Advisor to join our Benefits Advice AQS accredited team on a Welsh government funded full time basis over the next 18 months.

We're already making huge strides in proudly delivering Welfare Benefits Advice across the North West Wales area. We're looking forward to welcoming your current welfare benefits expertise as part of Wales leading cancer charity to continue this important Welfare Benefits advice service that we know improves the quality of life for those affected by cancer.

Make a Difference

Working in a health focussed environment isn't essential but what is essential is that you know your stuff in this specialist area. And, importantly you've practically applied it with service users and demonstrate great results.

We know finances are hit hard when there's a cancer diagnosis. That's where you step in. You'll be building relationships with community partners, generating welfare benefit advice referrals across the Health Board and managing cases and supporting a range of welfare benefit clients who've a cancer diagnosis. You'll be our professional, knowledgeable and caring welfare benefits expert so we continue being there when we need to be for everyone.

You'll really be making a difference at a crucial point in someone's cancer journey in everything you do. You'll be there to personally and expertly advise and assess needs when it comes to making sure people affected by cancer across the Betsi Cadwaladr Health Board area receive their entitlements in relation to their cancer diagnosis.

As an experienced Welfare Benefits Advisor, it's an opportunity to make a tangible difference across a host of oncology areas such as breast cancer, colorectal cancer, gynaecological cancer and lung cancer. You'll be able to work independently and build strong referral relationships within the hospitals to help you in delivering your service.

Putting you on the Map

Most of the role is home based but you'll need to be within commutable distance of the Betsi Cadwalader Northwest Wales region to do the job. Willingness to be mobile is key where for example, you'll be expected to work a minimum of a day fortnightly across the Betsi Cadwaladr area with a focus on client engagement and relationship building at Ysbyty Gwynedd.

There's a need to work at our Cardiff City Centre Head Office sometimes too, for example for occasional team meetings or ad hoc general training and induction requirements.

We'll be holding in person interviews with progressed candidates on the 4 th of November at Colwyn Bay.

Is it you we're looking for?

We're looking for Welfare Benefits Advisor skills and experience to show us:

• How you could work in partnership with hospital colleagues to build a professional referral network and support their cancer patients when it comes to delivering a quality Welfare Benefits Advice service
• You work well remotely and have the necessary interpersonal skills to communicate impartially and sensitively with a range of clients and third parties
• You manage a welfare benefits advice caseload independently, assisting service users to apply for benefits, maximizing their entitlement and give sound advice
• You can represent service users at Benefit Appeal Tribunals as required

Your CV and a covering letter should demonstrate your skills, experience and motivation for joining us and where you'd match our values and excel in the role. You should be able to demonstrate:

• How you manage a service user caseload, deal with the DWP, Local Authorities, Appeals and Tribunals service and handle complex information in this area expertly
• A proven ability to deliver up to date welfare benefits advice to a specialist level (It doesn't have to be cancer or health related)
• You're sensitive when dealing with your client work such as gathering advice and communicating information
• You're comfortable managing and prioritising your workload proactively, handle challenges with resilience and adapt well to change and work within professional boundaries
• Where you've built effective partnerships and professional networks
• You’ve interpersonal skills where you can adapt to your audience and give your best and most authentic self to everything you do

Types of jobs you may have done could be: Welfare Benefits Advisor, Welfare Benefits Officer, Income Maximisation officer.

If you wish to have an informal chat about the role, please contact John Etheridge at [e-mail]

We're committed to safe recruitment especially when our roles are working directly with vulnerable adults. As such the requirements of the role mean the successful candidate will be required to undertake an enhanced DBS check in line with the role.

This role is mainly working remotely so you'll need to be resilient, self-motivated and have the appropriate confidential space to do this job from home. Supported by an admin team to help keep things going smoothly you'll need excellent IT skills and the experience of using databases.

Join Us

At Tenovus Cancer Care we're guided in all that we do by our core values. These are: Collaborative, Integrity, Innovative, Respectful and Inclusive. We're dedicated to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. This means that whatever your background you'll have an equal opportunity with us.

We can't wait to receive your application! We'd love you to find out more about our staff benefits , about us and what it's like to work with us . Your application should demonstrate your motivation for the role and how your skills or experience could be a great match for it.