Welfare & Attendance Officer

Ashlawn School; West Midlands; On-site; GBP 22,000 - 30,000; Full time

Job summary

Ashlawn School is seeking a Welfare & Attendance Officer to join our support staff, working with the Admin Services Team Leader to monitor pupil attendance and welfare within a large secondary school.

You will carry out home visits, support attendance targets, and liaise with Warwickshire Attendance Service (WAS). This role requires flexibility, proactivity, and a commitment to safeguarding and pupil wellbeing.

Qualifications

• Prior experience of school attendance/attendance monitoring.
• Flexible team player with ability to adapt to a changing environment.
• Proactive, positive approach to pupil welfare and safeguarding.
• Able to liaise with families and external services (e.g. WAS).

Responsibilities

• Monitor and support pupil attendance with Admin Services Team Leader and WAS.
• Carry out home visits to check pupil safety and wellbeing.
• Liaise on attendance issues and holidays; assist with safeguarding procedures.
• Monitor punctuality, truancy, and respond to parental contacts as directed.
• Support wider admin tasks and contribute to school culture and enrichment activities.

Skills

Attendance monitoring

Pastoral support

Communication skills

Safeguarding awareness

Job description

Ashlawn School is recruiting a Welfare & Attendance Officer who will be an integral member of our support staff team, working with us to formulate and realise our ambitious strategic vision for a world-class education.

Your specific remit will be to work closely with the Admin Services Team Leader to actively monitor pupil attendance and welfare. You will be a positive and proactive individual with prior experience of school attendance. You will be a flexible team player, who responds well to the unique challenges and quickly changing environment of our large secondary school.

Job Purpose:

• To work with the Admin Services team Leader and Warwickshire Attendance Service (WAS) to monitor, support and challenge families so that attendance at Ashlawn School is World Class.
• To carry out home visits to ensure every child is safe and well.
• To monitor requests for holidays and liaise with the Admin Services Team Leader and WAS regarding fines.
• To undertake work in accordance with any rules and regulations relating to safeguarding and promoting the safety and welfare of children.
• To work collaboratively with the Administration team.
• To lead and develop rewards and trips and enrichment opportunities to support the personal development of students.

Main Roles & Responsibilities:

• To work with the Admin Services Team Leader and pastoral team to monitor and support pupil attendance, including the management of the staged letter process in accordance with the Attendance Policy.
• To ensure the school meets the attendance target of 95% for all students where possible
• To work in line with Working Together to Improve School Attendance – August 2024
• To carry out home visits in accordance with the ‘Missing from Education’ flowchart
• To monitor, track and report the punctuality of all students
• To monitor, track and report the truancy of all students
• To contact parents/carers or wider stakeholders as directed
• To answer the phone energetically and with enthusiasm, managing and directing calls effectively
• To deal with difficult or challenging parents/carers, de-escalating and ensuring that the school’s polices are followed at all times
• To carry out general administration duties as required
• To actively contribute to the wider culture and ethos of students.
• Any other duties deemed reasonable by the line manager.

This job description sets out the duties and responsibilities of the post at the time it was drawn up. Such duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot themselves justify a reconsideration of the grading of the post.

The post holder will have a shared responsibility for the safeguarding of all children and young people. The post holder has an implicit duty to promote the welfare of all children and young people.

Staff, Performance Management and Professional Development

To work with your line manager in order to ensure you fulfil the expectations of the annual performance cycle.

Premises and Administration

To ensure that the office environment is safe, well maintained and in keeping with the School Health and Safety policy, reporting any concerns directly to the Site Services Officer.

Safeguarding

To be aware that all staff are responsible for the safeguarding and promotion of the welfare of children.