Welcome/Ward Clerk Peripatetic

Royal Devon University Healthcare NHS Foundation Trust; Hampstead; Sur place; GBP 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

NHS Pension scheme

Cycle to work scheme

Staff discounts

Résumé du poste

Royal Devon University Healthcare NHS Foundation Trust seeks a Welcome/Ward Clerk Peripatetic to provide proactive, professional reception and ward support at the main RD&E site. You will book appointments, support the ward team and ensure confidential handling of information.

The role emphasizes patient-facing communication, empathy, and teamwork within a busy multidisciplinary setting. Fixed-term contract; 4 days per week, 7.30–15:30, with an interview date to be confirmed.

Qualifications

• Proactive and professional welcome to the RD&E site, acting as public face of the Trust.
• Provide efficient reception and appointment booking service to patients and visitors.
• Maintain confidentiality and data protection at all times.

Responsabilités

• Deliver an efficient clerical service to Ward Team.
• Undertake general clerical duties.
• Maintain clear communication with patients, relatives and staff to support ward operations.
• Ensure information security and confidentiality at all times.
• Provide excellent customer care to distressed or anxious patients and relatives.

Connaissances

Reception duties

Customer service

Communication

IT skills

Formation

GCSEs

Outils

Microsoft Office

Description du poste

Royal Devon University Healthcare NHS Foundation Trust

Welcome/Ward Clerk Peripatetic

The closing date is 17 November 2026

Our Welcome Clerks provide a proactive and professional welcome to the RD&E on a ward or reception area, acting as the public face for the Trust.

Providing a professional, efficient and effective reception and appointment booking service to patients and visitors in accordance with Trust policies and standards.

• Deliver an efficient administrative and clerical service to the Ward Team
• Undertake general clerical duties
• Maintain effective communication to both patients, relatives and staff in order to ensure the smooth running of a clinical area, including wards or outpatient clinic areas; enhancing patient care.
• Ensure all information is secure and confidentiality of information is maintained at all times
• Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
• Ensure the professional image of the Trust is maintained at all times

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Job responsibilities

More detail about the role

Based within the Paediatric Department at the main Royal Devon and Exeter Wonford site, the post holder will join an established team to provide comprehensive administration support for our patients and clinical team of paediatricians.

The post holder will have a range of administrative knowledge and transferrable skills.

Working in a busy and sometimes demanding job, within a supportive team, they must be a good team player and enjoy working within a Multidisciplinary team. We are looking for someone who is articulate, has excellent communication and interpersonal skills with the ability to prioritise competing workstreams. Strong organisational skills and IT skills as well as the ability to manage your own caseload without direct supervision is a must.

As the post deals with patients, relatives, and Healthcare professionals, applicants must have excellent communication skills and will be expected to have an empathetic and efficient telephone manner.

Working Pattern: 4 days per week 7.30-3.30, a varying day off per week

Interview Date: To Be Confirmed

Please note, this is a fixed term contract until 01/09/2027. For current NHS employees this post could be a secondment opportunity.

For further information please contact: [e-mail] - Admin Line Manager

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close this vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You’ll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

• You’ll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
• If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
• You’ll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

• See job description text above, and (where applicable) you can download a copy of the full job description
• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon University Healthcare NHS Foundation Trust

Royal Devon University Healthcare NHS Foundation Trust