Welcome & Service Assistant (National Offices)

National Trust; Swindon; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

32 days holiday + buy/sell

Job summary

The National Trust welcomes you as Welcome & Service Assistant (National Offices) in Swindon. This 37.5-hour/week role is office based, with standard hours 9am-5.30pm Mon-Thu and 9am-5pm Fri, salary £25,837.50 per annum.

You will greet visitors, handle day-to-day queries, assist at receptions, manage post and parcels, help prepare meeting spaces, support events, and help keep the office running smoothly.

Qualifications

• Customer-focused with an understanding of great service.
• Team player who can also work on own initiative.
• Well-organised and adaptable.
• Willing to learn new skills with a positive attitude.
• Confident in handling challenges and asking for help when needed.

Responsibilities

• Reception duties and signposting to colleagues and visitors.
• Handle post room duties including incoming/outgoing post and parcels.
• Assist with preparing meeting spaces and supporting events.
• Help maintain an orderly and welcoming office environment.

Skills

Customer focused

Team player

Well organised

Willing to learn

Confident handling challenges

Job description

Welcome & Service Assistant (National Offices)

Salary: £25,837.50 per annum

Contract: Fixed term contract until 30-Oct-2028

Hours/ working pattern: 37.5 hours per week. Please note this role is office based and is not suitable for hybrid working. Working hours are 9am-5.30pm Monday-Thursday and 9am-5.00pm on Friday.

Location: Swindon. 117.6 mi from Windsor Park Rd, Buxton SK17 7NP, UK.

Posting: NEW Posted 9th Nov

Ends: Nov 22nd

Ref: IRC181292

Interview dates: 25th & 26th November 2026

Start date: 5th January 2027

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Summary

Can you be the warm, welcoming face of our national office and help our visitors and colleagues get the very best experience? Positive, friendly and creative, you’ll handle day-to-day queries, support our events and activities and everything else that crops up in the busy world of the National Trust.

What it's like to work here

We're bigger than you think, we're more complicated than we appear and we're larger scale than you'd imagine. We've got passionate people in all our teams, and we've got so much more we want to achieve. We're for ever, for everyone and we really mean that. We don't want to stop at 5.5 million members and we want everyone to feel welcome and enjoy access to our places, so we need to reach new audiences in ways that are meaningful and relevant to them without losing the hearts and minds of those that already with us.

Our central head office Heelis, is situated in Swindon, Wiltshire. We're well placed, with ample parking nearby, a shopping outlet with plenty of options for places to eat, and the town centre only a 10 minute walk away. Alternatively you can enjoy our open plan atrium space for lunch times, with our internal cafe available every day.

What you’ll be doing

In this varied role you’ll work with a team to deliver high standards of customer service and presentation. Some of your time will be spent at reception; helping signpost colleagues and visitors to what they need and dealing with queries. You will also work in the post room; handling incoming and outgoing post and parcels. You will help prepare our meeting spaces, support events, and generally make our office a great place to work.

Who we're looking for

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills have a positive attitude
• Confident in handling challenges and asking for help when needed

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Heelis, Kemble Drive, Swindon, SN2 2NA

Documents

Welcome & Service Assistant (National Offices) - A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 22nd November 2026

Interviews: 25th & 26th Novmber 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.