Welcome Desk Volunteer

Yorkshire Cancer Research; Harrogate; On-site; Full time

Benefits offered by this job

Full training provided

Experience in customer service

Opportunity to support a worthwhile cause

Join a friendly team

Job summary

Yorkshire Cancer Research is welcoming volunteers for the Welcome Desk role in Harrogate. You'll greet visitors to ensure they feel informed and supported while helping to create a positive first impression.

This position is perfect for anyone looking to gain customer service experience or contribute to their local community. Full training is provided, and there's no minimum time commitment, making it ideal for those with varying schedules.

Qualifications

• A friendly and confident manner is essential.
• Strong communication and teamwork skills.
• Reliability and the ability to work unsupervised.

Responsibilities

• Greeting visitors and providing a warm welcome.
• Signposting visitors to various facilities.
• Advocating for the Active Together Programme.

Skills

Friendly and welcoming manner

Strong communication

Customer service

Ability to show initiative

Enthusiastic and helpful attitude

Teamwork

Reliability

Job description

Whether you’re interested in greeting visitors as they arrive, helping them find the information they need, or keeping the reception area organised and welcoming, we’d love to hear from you.

This is a great opportunity if you want to gain experience in customer service, visitor support, or front‑of‑house work, but it’s equally suited to someone who would like to use and share their existing skills. Volunteering on our welcome desk is also a lovely way to meet new people and feel part of a friendly team.

There’s no minimum time commitment. Whether you can offer a few hours each week or just once a month, we’ll do our best to fit around your schedule. No previous experience is needed — full training and ongoing support will be provided.

Make a difference by just being you

Volunteer role

Welcome Desk Volunteer

Volunteer manager

Yorkshire Cancer Research Centre Manager

Where you will be based

Property/on‑site

Why we want you

Welcome Desk Volunteers play a vital role in creating a positive first impression for everyone visiting the Yorkshire Cancer Research Centre. They ensure visitors feel informed, supported and warmly welcomed from the moment they arrive.

What you will be doing

• Greeting visitors, answering questions and providing a warm and friendly welcome to customers and donors.
• Signposting new visitors to the shop, cafe and Donation Centre.
• Being an advocate for the Active Together Programme.

The skills you need

• A friendly, welcoming and confident manner.
• Strong communication and teamwork.
• Strong customer service.
• The ability to show initiative.
• An enthusiastic and helpful attitude.
• Able to work unsupervised or as part of a team.
• Reliability is essential.

What's in it for you

• It is a great way to support a worthwhile cause. You will be helping Yorkshire Cancer Research deliver an exceptional welcome and service to new and existing visitors.
• You will gain experience in the customer service sector.
• You will develop skills such as teamwork, communication, and problem‑solving.
• You will receive full training and gain valuable experience which can boost your CV.
• It’s an opportunity to play an active role in your local community and to be part of a supportive and friendly team.
• It’s fun! We’re confident you’ll gain real satisfaction from doing something valuable with your free time.

Disclaimer

We need one reference and proof of ID and home address for all volunteers. Certain roles will be subject to additional checks. To maximise your success in this role, we will ask you to complete some training.

Location

Hornbeam Square West, Harrogate, HG2 8PA, United Kingdom