Weekend Showroom Receptionist & Guest Concierge

City West Country Ltd; Taunton; On-site; GBP 11,000 - 19,000; Part time

Job summary

City West Country Ltd in Taunton is seeking a Receptionist/Host for our Mercedes-Benz of Taunton dealership. You will deliver a warm welcome, direct customers to the right staff, and accurately capture information in our CRM systems to ensure a smooth visit.

The role is weekend and holiday cover, requires a strong IT skillset and excellent customer service, and offers a fast-paced environment within a privately owned automotive group with long-standing values.

Qualifications

• Experience delivering high levels of customer service in a front-desk role.
• Proficient with CRM systems and basic admin tasks.
• Strong IT skills and attention to detail required.

Responsibilities

• Provide a warm welcome and direct customers to the appropriate staff.
• Accurately capture and manage customer data in CRM systems.
• Support sales and service teams with administrative tasks.
• Maintain high standards in line with franchise requirements.
• Assist during busy periods and handle enquiries within timescales.

Skills

Excellent customer service

Strong IT skills

Attention to detail

Ability to work under pressure

Flexibility

Interpersonal skills

Tools

CRM systems

Microsoft Office

Job description

City West Country Ltd in Taunton is seeking a Receptionist/Host for our Mercedes-Benz of Taunton dealership. You will deliver a warm welcome, direct customers to the right staff, and accurately capture information in our CRM systems to ensure a smooth visit.

The role is weekend and holiday cover, requires a strong IT skillset and excellent customer service, and offers a fast-paced environment within a privately owned automotive group with long-standing values.