Weekend Receptionist — Warm Front Desk at Care Home

Welford Healthcare Ltd; Dorchester; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

Comprehensive induction programme

Ongoing training and development

Workplace pension

Free on-site parking

Job summary

Welford Healthcare Ltd. is seeking a Weekend Receptionist at Somerleigh Court Care Home in Dorchester. The role involves welcoming visitors, handling inquiries and providing excellent customer service with a warm, professional approach.

The successful candidate will be computer literate, possess strong written and verbal communication skills and be capable of supporting administrative tasks as needed.

Qualifications

• GCSE level or higher.
• Experience in admin/reception capacity.
• Experience in a commercial mindset.
• Able to maintain professional composure at all times.
• Action orientated with a passion for working in an effective and timely manner.

Responsibilities

• Act as the 'champion' and 'face of the home' providing a professional meet & greet service to all visitors and callers ensuring they are treated in line with the company values at all times.
• Ensure the reception area and areas around the home are well maintained and welcoming.
• Collect and report all customer feedback to the Home Manager and offer recommendations for improvements.
• Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment in the Home.
• Support the Admin Manager with their duties and cover when they are on annual leave.

Skills

Reception experience

Customer service

IT literacy

Communication skills

Education

GCSE level or higher

Tools

IT systems

Job description

Welford Healthcare Ltd. is seeking a Weekend Receptionist at Somerleigh Court Care Home in Dorchester. The role involves welcoming visitors, handling inquiries and providing excellent customer service with a warm, professional approach.

The successful candidate will be computer literate, possess strong written and verbal communication skills and be capable of supporting administrative tasks as needed.