Weekend Receptionist

Majesticare; Wellington; On-site; GBP 18,000 - 21,000; Full time

Job summary

Majesticare in the United Kingdom is seeking a Receptionist to be the friendly face at the door, greeting residents, families and visitors and supporting daily reception operations.

You will answer calls, handle enquiries, and coordinate with staff while upholding the Continue Being Me philosophy, confidentiality and high standards of service.

Full training is provided, and you will contribute to creating a welcoming home where residents feel valued and supported every day.

Qualifications

• Great reception is about people, not just answering calls or admin.
• You naturally make people feel welcome and build relationships with residents, families, visitors and colleagues.
• You live the values, have a warm personality, and communicate confidently.

Responsibilities

• Welcoming residents, families, visitors and professionals into the home.
• Answering telephone calls and responding to enquiries in a friendly and professional manner.
• Building meaningful relationships with residents and their families.
• Supporting visitors and ensuring they are directed to the right person or area of the home.
• Managing reception duties, correspondence and general administration.
• Supporting the wider team with administrative tasks when required.
• Helping to ensure reception is welcoming, organised and reflects the personality of our home.
• Handling information sensitively and maintaining confidentiality at all times.
• Being a positive ambassador for Majesticare and our Continue Being Me philosophy.

Skills

Warmth & friendliness

Communication skills

Organised

IT skills

Confidentiality & professionalism

Teamwork

Job description

Every welcome helps someone Continue Being “Me”

At Majesticare, a warm welcome can make all the difference.

As a Receptionist, you'll often be the first person residents, families, visitors and colleagues see when they arrive at our home. You'll help create an environment that feels welcoming, friendly and reassuring from the moment someone walks through the door.

Whether you're greeting a family member, sharing a smile with a resident, answering a telephone call or helping someone find what they need, you'll play an important part in making our home feel like home.

Why Majesticare?

For over 25 years, we've been creating places where people love to live and people love to work.

Everything we do is guided by our Continue Being Me philosophy and our values:

• Heart – We care with kindness and compassion.
• Family – We support one another and create a true sense of belonging.
• Trust – We act with honesty, integrity and respect.
• Happiness – We create positive experiences every day.
• Adventure – We embrace new experiences that bring joy, purpose and possibility.

Your Role:

As our Receptionist, you'll be at the heart of the home, providing a warm and professional welcome while supporting the day-to-day running of reception.

You'll get to know our residents and their families, build positive relationships with visitors and colleagues, and make sure everyone who contacts or visits the home receives a friendly and

helpful experience.

Your role will include:

• Welcoming residents, families, visitors and professionals into the home.
• Answering telephone calls and responding to enquiries in a friendly and professional manner.
• Building meaningful relationships with residents and their families.
• Supporting visitors and ensuring they are directed to the right person or area of the home.
• Managing reception duties, correspondence and general administration.
• Supporting the wider team with administrative tasks when required.
• Helping to ensure reception is welcoming, organised and reflects the personality of our home.
• Handling information sensitively and maintaining confidentiality at all times.
• Being a positive ambassador for Majesticare and our Continue Being Me philosophy.

About You:

We're looking for someone who understands that great reception isn't simply about answering the telephone or completing administration. It's about people.

You'll be someone who naturally makes people feel welcome and comfortable and enjoys building relationships with residents, families, visitors and colleagues.

You'll be someone who:

• Lives our values every day.
• Has a warm, friendly and approachable personality.
• Enjoys meeting people and building genuine relationships.
• Communicates confidently both face-to-face and over the telephone.
• Is organised and able to manage different priorities throughout the day.
• Has good administrative and IT skills.
• Treats everyone with kindness, dignity and respect.
• Understands the importance of confidentiality and professionalism.
• Works well as part of a supportive team.
• Brings positivity and personality to everything they do.

Previous reception or administrative experience would be beneficial, but just as important to us is finding someone who shares our values and understands the importance of creating a fantastic experience for everyone who enters our home.

Full training and ongoing development will be provided, so you'll have everything you need to become an important part of the Majesticare family.

This is more than a reception desk.

It's an opportunity to be the friendly face of our home, build meaningful relationships and help create a place where residents can Continue Being Me, every single day.

This Role is Subject to an Enhanced DBS Check