Weekend Front of House Waiter/Waitress

HFT; Valley; On-site; GBP 12,000 - 18,000; Part time

Job summary

Hft is seeking a Front of House Waiter/Waitress to welcome guests, serve food and drinks, and support a new café catering provision for people with learning disabilities. Based in Mochdre, the role offers weekend shifts (1–2 days, 08:30–16:30) and opportunities to contribute to a training and employability program.

You will work with the Team Coordinator and Cook to deliver high-quality catering and a supportive learning environment, while building relationships with families, customers, and

Qualifications

• Experience in front-of-house serving and hospitality.
• Good communication and teamwork.
• Ability to work on weekends and flexible hours.

Responsibilities

• Welcome guests and attend to tables.
• Serve food and beverages and take orders.
• Maintain clean front of house and assist with barista tasks.
• Support training and development for learners with learning disabilities.

Skills

Customer service

Communication

Teamwork

Job description

Our vision is to create a future where learning disabled people can live the best life possible. We will do this by coming together to campaign for positive change, provide personalised support and create solutions for living independently.

Our Mission: The best life possible
Our Vision: People with learning disabilities should be able to live within their communities with all the choice and support they need to live the best life possible

Job Purpose

The Front of House Waiter/Waitress will oversee the functions of an exciting new catering provision – Café Bryn Euryn, based in Mochdre. In addition to serving good quality homemade food and drinks, the café will also provide a training provision and vocational experience for young people and adults with Learning Disabilities to learn and develop skills and knowledge required to work in a catering environment.

We are looking for someone to join us on weekends, working 1 or 2 days per week between the hours of 08:30 and 16:30.

The postholder will also work with the Team Coordinator and the Cook to plan and deliver a high quality, catering business alongside a high-quality support provision for people we support in collaboration with internal and external partners. The Front of House Waiter/Waitress will support young people and adults with Learning Disabilities to develop their skills in all functions of Front of House working to a clear progression plan through services including links with education, supported employment and volunteering in response to their assessed outcomes and agreed support plans.

This role also includes building effective working relationships with families, customers and all stakeholders including local authorities to develop meaningful employability and life skills that will enable them to make choices and take control of their lives.

The Front of House Waiter/Waitress will be accountable for escalating to the line manager any areas of concern sothat necessary actions are taken appropriately and in a timely way.

Responsible for

Key Accountabilities

Catering

To thrive in this role, you will:

• Welcome guests and promptly attend to tables
• Be responsible for the keeping the front of house area (including external seating area) clean and tidy, clearing tables, completing opening and closing duties, stock tableware and other supplies
• Serve food and beverages to guests making recommendations if needed
• Have a high level of personal hygiene
• Communicate with the kitchen regarding questions including; length of wait, product availability, meal requirements, dietary needs and special requests
• Follow Health and Safety guidelines, and policies to report accidents and injuries.
• Handle payments of goods and services
• Prepare hot and cold drinks, including operating the barista machine
• Provide support in the kitchen as required
• Support the team to operate and comply with food safety regulations and standards.
• Support Adults with Learning disabilities to develop their catering knowledge and experience. Work closely with the Supported Employment service’s Job Coaches to upskill people to transition onto paid employment
• Handle any issues that may arise, including people we support concerns, customer complaints, equipment malfunctions.
• Communicate effectively with people we support, customers and other stakeholders.
• Work to the highest of standards, adhering to and promoting the ‘Safer Food Better Business for Caterers’ as specified by the ‘Food Standards Agency’ achieving and maintaining 5 Star Level Food Hygiene Standards.
• Be aware of food safety regulations ensuring that meals are safe and free from contamination. You will have knowledge of allergens and the importance of labelling and storage of food with reference to Natasha’s Law.
• Establishing an understanding of, and adherence to, all policies and procedures in their locations/settings
• Know your communities and stakeholders and work in partnership to plan events and offers in the cafes.
• Ensure that fridges and display units are fully stocked and consider the presentation of displays.

Relationships

• Leading on co-production by ensuring that everyone who’s impacted has a voice and that they are able to contribute in a meaningful way in decisions that affect them
• Engage in regular one to one conversation focusing on development, wellbeing and performance.
• Having regular career conversations with your line manager to understand your ambitions and needs and how you can be supported to take ownership for your development and work towards your career goals.
• Responsible for contributing to making the Care & Support Portfolio and your own team within it, a great place to work.

People Focused

• Able to ensure the support provided to people is person centered and responsive
• Able to lead, develop and bring out the best in people
• Quality and Results Orientated
• Be able to work at pace including balancing competing demands of business as usual activities and change
• Demonstrate resilience and agility to deliver successful outcomes
• Are able to act with integrity - earning others trust and respect through consistent honesty and professionalism

Other accountabilities

• Adhere to and maintain Hft’s Health and Safety policies, standards and guidelines at all times
• Carry out a range of duties and undertake any other duties as specified from time to time in accordance with Hft business requirements
• It is the nature of the work that task responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way when the occasion arises in order that tasks which are not specifically covered in their job description are covered