Weekend Customer Host - Talent Pool

FirstGroup Internal; Exeter; On-site; GBP 12,000 - 17,000; Part time

Job summary

Join a leading transportation company as a Weekend Customer Host where you'll enhance service quality onboard trains, ensuring customer satisfaction through product promotion and exceptional service. This role is ideal for those seeking part-time weekend work while maintaining commitments during the week.

Qualifications

• Customer service experience within a sales background required.
• Cash handling experience needed.
• Ability to work both alone and as part of a team.

Responsibilities

• Promote and sell GWR products onboard trains.
• Provide an at-seat refreshment service and ensure customer satisfaction.
• Maintain a clean and hygienic environment for customers.

Skills

Customer service

Sales

Communication

Stock control

Job description

About the job:

Join our team as a Weekend Customer Host - Talent Pooland be part of this exciting transformation, enhancing the service offering forcustomers travelling with us on Saturdays and Sundays. A great opportunity for those with weekday commitments, these new roles work onboard our trains providing customers with an at-seat refreshment service, a warm welcome and outstanding service.

Your main responsibilities will be:

• To promote and sell GWR products onboard trains by engaging withcustomersto ensure they have the journey they deserve.
• To offer a complimentary trolley service for customers travelling in first class
• To be an ambassador for GWR, following our vision and values to provide the best customer service.
• To adhere to allGWR safety principles,providing the safest possible journey for everyone.
• To maintain a clean, hygienic and pleasant environment

You'll need to be:

• Passionate about delivering outstanding customer service
• Able to work a range of shifts on Saturday and Sunday every weekend
• Proactive and confident in a sales-driven role
• Able to maintain stock control

As a minimum, youwill need to have:

• Customer service experience within a sales background
• Cash handling experience
• Excellent communication skills
• The ability to work both alone and as part of a team

About the location:

Youwill start and end your shifts at Exeter St David's station.

Working Pattern:

You will work an average of 17.5 hours a week over Saturday and Sunday.

Additional Information:

Shifts may start or finish before public transport is available. You should live within 60 minutes travelling time from the station.

You must be available to undertake initial training of full-time hours Monday – Friday for two weeks.

Colleagues will retain their current salary if higher than the training rate of £12,739 until they are competent in the role, and will then receive the full rate of £16,665.50.

For further information, please contact Pete Williams, OBS Manager, on

07525 273908

For more information regarding the application process, please contact Recruitment at [e-mail]

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/