Weekend Customer Host - Talent Pool

First Group; Exeter; On-site; GBP 12,000 - 17,000; Part time

Job summary

Join a leading transportation company as a Weekend Customer Host, where you'll enhance customer experiences during train journeys on Saturdays and Sundays. This part-time role offers the chance to engage with passengers, sell refreshments, and ensure a welcoming onboard environment, ideal for those with weekday commitments. Comprehensive training and benefits, including free rail travel for you and your family, are part of the package.

Benefits

Defined benefit pension scheme

Free rail travel across the GWR network

Company health care plan

Discounted shopping

Qualifications

• Experience in customer service and a sales background is essential.
• Enjoyment in being around people and a happy personality are valued.

Responsibilities

• Engage with customers and sell refreshments.
• Offer a complimentary trolley service in first class.
• Maintain a clean and pleasant environment.

Skills

Customer service experience

Excellent communication skills

Teamwork

Building rapport

Job description

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious in the world. We have some of the newest trains in the country and exciting plans to extend our services. With over one hundred million passenger journeys each year, we carry people to over 280 stations in the Southwest, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train journeys, empowering our team of over 7,000 diverse people give our customers an amazing experience and make rail the best way to travel.

Join us as aWeekend Customer Hostto be part of this exciting transformation, enhancing the service forcustomers travelling with us on Saturdays and Sundays. A great opportunity for those with weekday commitments, you'll work onboard our trains providing customers with an at-seat service, a warm welcome and an outstanding experience.

What are the responsibilities?

• To engage withcustomersand sell refreshments for their journey.
• To offer a complimentary trolley service for customers travelling in first class.
• To be an ambassador for GWR.
• To provide the safest possible journey for everyone.
• To maintain a clean and pleasant environment.

What do I need?

• Customer service experience within a sales background
• Excellent communication skills
• The ability to work both alone and as part of a team
• To enjoy being around people and building rapport
• A happy personality!

If you are passionate about delivering outstanding customer service, can work a selection of shifts on Saturday and Sunday every weekend and enjoy working in a proactive role where no two days are the same, we would love to hear from you!

What is the reward?

As well as a great teamenvironment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit pension scheme, free rail travel across the GWR network for you and your family, company health care plan, discounted shopping and much, much more.

Starting salary will be £12,739, rising to £16,6650 after your probation.

What else do I need to know?

Hours are an average of 17.5 hours per week, workingon Saturday and Sunday only, every weekend.

• 13 days annual leave a year
• Please note that training for this position will be two weeks full time, Monday – Friday in Swindon
• You must live within 45 – 60 minutes travelling time of Exeter St David's station.
• This is being advertised to create a talent pool for expected vacancies.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/