Weekend Care Home Receptionist & Front Desk Pro

Darnford Rose; Lichfield; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Free on-site parking

Paid training

Career progression opportunities

Free uniform

DBS fee refunded

Annual leave 5.6 weeks

Pension scheme

Blue Light Card

On-demand pay and savings app access

Job summary

Darnford Rose Care Home is seeking a friendly, organized Receptionist to join our team and be the first point of contact for residents, families and professionals.

We offer 15 hours per week (weekends) at £12.90 per hour, with a role that blends reception, administration and admissions support to ensure a warm, efficient home environment. Join us to support day-to-day operations and resident wellbeing.

Qualifications

• Experience in a reception, administration or customer service role.
• Excellent communication and interpersonal skills.
• Organised, proactive and able to manage multiple priorities.
• Strong IT skills, including Microsoft Office.
• Delivers exceptional customer service.
• Professional and approachable; builds positive relationships with residents and families.
• Maintains confidentiality and handles sensitive information with discretion.
• Care home or healthcare environment experience (desirable).
• Business Administration qualification (desirable).

Responsibilities

• Welcome residents, families, visitors and professionals in a friendly and professional manner.
• Answer and direct telephone calls, respond to enquiries and take accurate messages.
• Create a welcoming reception area reflecting high standards of the home.
• Provide refreshments and assistance to visitors as appropriate.
• Support administrative tasks: filing, document management and records.
• Assist with recruitment admin, including arranging interviews and pre-employment documentation.
• Maintain resident records, safety documentation and information packs.
• Coordinate post, deliveries, transport bookings and appointments.
• Assist with admissions process, including show rounds as required.
• Update internal systems and CRM databases.
• Work with colleagues to ensure a seamless experience for residents, families and visitors.
• Maintain confidentiality and comply with GDPR and policies.

Skills

Reception experience

Administration

Customer service

Communication

Microsoft Office

Multi-tasking

Education

Business Administration qualification

Tools

CRM software

Microsoft Excel

Job description

Darnford Rose Care Home is seeking a friendly, organized Receptionist to join our team and be the first point of contact for residents, families and professionals.

We offer 15 hours per week (weekends) at £12.90 per hour, with a role that blends reception, administration and admissions support to ensure a warm, efficient home environment. Join us to support day-to-day operations and resident wellbeing.