Webshop Assistant

People First; Doncaster; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Weldricks in Doncaster is seeking a dedicated Webshop Assistant to support efficient customer order processing from receipt to dispatch. You will assemble, pack and dispatch orders, check stock, and maintain product integrity to ensure customer satisfaction and reliable delivery.

The role emphasises accuracy, attention to detail and a proactive approach to fulfilment operations within our growing online and distribution network.

Responsibilities

• Order Processing: Manage orders from receipt of stock to dispatch, including verifying order details and coordinating delivery to meet customer expectations.
• Receiving & Unpacking Orders: Receive stock deliveries, unpack goods, and check delivery notes against stock.
• Assembling Customer Orders: Pick items with high accuracy, ensure correct items, quantities and variations are selected.
• Packing Orders: Use appropriate packing materials to protect items in transit and minimise waste.
• Dispatching Products: Prepare orders for shipment, attach labels, organise courier collections and update system.
• Quality Control & Stock Management: Perform quality checks before packing to ensure in-date, correct products and integrity.
• Performance Measures: Maintain high order accuracy and low damage-in-transit rates.
• Flexibility: Adapt to support the business as needed.
• Additional Duties: Reflect changing business needs and company policies.
• Behaviours, Conduct & Values: Act in line with company policies and provide a safe, professional environment for customers and colleagues.

Job description

Family owned. Community focused. Professionally driven.

From our roots in Doncaster to more than 60 pharmacies and a growing digital and automated operation, join a team where people, healthcare and innovation come together.

The Webshop Assistant supports the efficient processing of customer orders, including order receipt, assembly and dispatch. The role ensures products are sent promptly and accurately with appropriate packaging, recognising the important part accurate dispatch plays in maintaining the company’s reputation.

• Order Processing. Manage orders from receipt of stock to dispatch, including verifying order details, placing corresponding orders with suppliers, and coordinating the timely flow of products to meet customer delivery expectations.
• Receiving & Unpacking Orders. Efficiently receive incoming stock deliveries, carefully unpack goods and check delivery notes against the physical stock received.
• Assembling Customer Orders. Pick products with a high standard of accuracy to ensure the correct items, quantities and variations (such as size or colour) are selected for each customer order, checking the EAN to confirm accuracy.
• Packing Orders. Select appropriate packing materials and boxes to pack items securely, protecting them in transit so they reach the customer in perfect condition, while minimising wasted space and material.
• Dispatching Products. Prepare orders for shipment by attaching the correct shipping labels and documentation, organise parcels for courier collection, update the order management system with dispatch confirmation and check the quality of the labels produced.
• Quality Control & Stock Management. Perform quality checks on all products before packing to ensure they are of an acceptable standard, in date and correct, maintaining product integrity and customer satisfaction.
• Performance Measures. Maintain high order accuracy and low damage-in-transit rates
• obligations. This includes any changes made to the BPM and DBPM to reflect the evolving needs of the business.
• Flexibility. Flexibility is required to ensure effective support for the business.
• Additional Duties. This job description is intended to provide a general overview of the main duties and responsibilities of the role. It is not intended to be exhaustive and does not form part of the employees’ contract of employment. The company reserves the right to review, amend, or vary the contents of this job description to reflect changing business needs and organisational requirements.
• Behaviours, Conduct & Values. Act in accordance with Weldricks behaviours, conduct & values policy, creating a safe, professional and supportive environment for our customers and colleagues.

Great healthcare starts with great people.

We’re proud of the people who make Weldricks what it is. Whether you work in a pharmacy, our automated distribution centre, online services or behind the scenes, your contribution makes a difference.