Web Forms Coordinator (3-6 months Contract)

Inspired Thinking Group (ITG); Birmingham; On-site; GBP 26,000 - 38,000; Full time

Job summary

Inspired Thinking Group (ITG) is seeking a Content Authoring professional to join our Digital Engineering team in Birmingham. You will build and configure new forms, author content in CMS, and ensure integration with product information workflows.

Working in a cross-functional, agile environment, you will support QA, conduct testing, monitor submissions, provide 1st line support to third parties, and help maintain project documentation and backlog prioritisation.

Qualifications

• Experience creating and configuring forms for enterprise use.
• Ability to author and structure content in CMS platforms.
• Strong understanding of QA methods and testing processes.

Responsibilities

• Build, develop and configure new forms to support product information and launches.
• Author content using CMS tools and platforms.
• Configure forms and services in CMS to deliver required functionality.
• Support end-to-end testing across integration points.
• Monitor submissions and flag issues; implement fixes or escalate as needed.
• Provide 1st line support for integration and content issues.

Skills

Content authoring

CMS tools

Agile working

Stakeholder coordination

Tools

CMS platforms

Job description

Our Digital Engineering team at ITG are responsible for building world class, enterprise grade digital applications for high profile brands. We pride ourselves in working with mature Agile methodologies and make use of the latest versions of technology. Our teams are structured in such a way that gives every employee the opportunity to learn new skills, work on various projects over time and see the results of your efforts in the online consumer marketplace. Joining the Digital Engineering function would see you work as part of a cross-functional, product style team, generally consisting of a Business Analyst, Scrum Master / Project Manager, Solution Architect, Lead Developers (FE and BE), Developers, and Testers (Manual and Automated).

We are actively seeking candidates to join our awe-inspiring teamon Web Forms and Content Authoring.

Key Responsibilities:

• Building, developing and configuring new forms to support Global product information and product launches
• Authoring content using specific CMS tools and platforms
• Configuring the form(s) and its services in a CMS application to perform certain defined types of functionality
• Support the end to end testing across the main integration points
• Monitor submissions and failures to flag issues and work on implementing a fix and raising the issue if unable to fix
• Act as 1st Line support for all issues (integration and content)
• Advise third parties on best practise use of the platforms and consult where required to ensure standards are maintained
• Maintain tracking documents for specific projects and report on the status/progress
• Report and elevate any issues with project delivery where required
• Attend weekly prioritisation and backlog grooming sessions

Requirements:

• Understanding the technology and applications for which documentation is to be prepared
• Gathering and analysing information
• Working on and managing multiple projects simultaneously
• Understanding the importance of Quality Assurance and applying QA methods and techniques
• Understanding responsive front end web technology techniques and how they need to adjust based upon viewports
• Excellent interpersonal and strong organisational skills are essential, as the role demands you to work closely with third party companies and key stakeholders
• Proven ability to deliver projects within the agreed timelines
• Highly organised, personable and approachable

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.