Web Experience Manager

Mouser Electronics, Inc.; Poole; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Mouser Electronics, Inc. seeks a dynamic People Leader for the Web Experience group. You will manage a multi-disciplinary team spanning Product, UX, Ecommerce Analytics and Customer Support to shape a world-class digital experience.

You will coach, hire, and align performance with corporate strategy, drive cross-functional collaboration across global teams, and champion continuous learning while balancing hybrid work and local operations.

Qualifications

• Experience leading cross-functional teams including Product, Analytics, and Support.
• Strong Agile or product-centric delivery experience.
• Familiar with BI tools and digital analytics.
• Excellent stakeholder management and leadership.

Responsibilities

• Provide direct line management for a multi-disciplinary team including Product, UX, Ecommerce Analytics, Customer Support and other web experience related roles.
• Provide ongoing coaching, mentoring and career development through regular one-to-one meetings and development planning.
• Lead hiring activities for the Web Experience organisation at the local level including interviewing, candidate selection and onboarding.
• Partner with corporate functional leaders to align hiring decisions with departmental needs and role expectations.
• Establish and maintain a professional and effective working environment that supports collaboration, continuous improvement, and employee performance.
• Manage local team logistics including hybrid working arrangements, onsite attendance requirements, leave coordination and location-specific considerations.

Skills

Coaching & performance

Team culture

Career development

Agile delivery

BI analytics tools

eCommerce platforms

Data-driven decisions

Global collaboration

Stakeholder management

Education

Bachelor’s degree in Business/Technology/Engineering

Job description

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

People Leadership & Performance

• Provide direct line management for a multi-disciplinary team including Product, UX, Ecommerce Analytics, Customer Support and other web experience related roles.
• Provide ongoing coaching, mentoring and career development through regular one-to-one meetings and development planning.
• Partner with corporate functional leadership to support performance management, succession planning, goal alignment and employee growth.
• Identify skills gaps, performance risks and development opportunities, creating plans to strengthen team capability.
• Lead and develop a high-performing team environment that emphasizes accountability, collaboration, and alignment with organisational objectives and company values.

Employee Experience & Engagement

• Establish and maintain a professional and effective working environment that supports collaboration, continuous improvement, and employee performance.
• Serve as the primary local point of contact for employee relations matters and team-related issues, ensuring timely and appropriate resolution.
• Support organisational change initiatives, team communications and adoption of evolving ways of working.
• Support a culture of continuous learning, professional development, and constructive performance feedback across all disciplines.

Hiring, Onboarding & Workforce Planning

• Lead hiring activities for the Web Experience organisation at the local level including interviewing, candidate selection and onboarding.
• Partner with corporate functional leaders to align hiring decisions with departmental needs and role expectations.
• Ensure new employees are successfully onboarded, integrated into global teams and connected to appropriate learning and development opportunities.
• Support workforce planning activities through understanding future talent needs, growth plans and organisational changes.

Matrix Effectiveness & Ways of Working

• Serve as the local anchor within a matrix operating model, helping employees understand responsibilities, expectations and reporting relationships.
• Partner closely with corporate functional leaders who provide day-to-day work direction, priorities and discipline leadership.
• Identify and resolve role ambiguity, communication gaps and organisational friction across teams and regions.
• Promote consistent operating practices, collaboration standards and effective feedback loops across disciplines.

Local Operations & Team Enablement

• Manage local team logistics including hybrid working arrangements, onsite attendance requirements, leave coordination and location-specific considerations.
• Ensure employees have appropriate tools, access, training and support to perform effectively.
• Represent local team needs, feedback and organisational risks to corporate leadership.
• Maintain compliance with company policies, procedures and documentation requirements.
• Support team productivity and engagement through effective local leadership and operational coordination.

Cross-Functional Collaboration

• Develop and maintain effective working relationships with corporate functional leaders, business stakeholders, and support partners to achieve organisational objectives.
• Communicate organisational updates, risks, employee concerns and development opportunities effectively across leadership groups.
• Partner with Organisational Effectiveness and functional leadership teams to improve employee experience, team health and workforce capability.
• Promote a culture of integrity, inclusion, collaboration and continuous improvement.

Manager Functions

• Develops and maintains a productive work team including hiring qualified personnel, training, and managing performance management, transfer, advancement, and termination.
• Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices.
• Manages daily operations to meet department and company objectives.
• Works with minimum supervision and makes independent judgments.
• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
• Initiates, establishes and maintains highly effective relationships with internal and external business contacts of various cultures, and at all levels.
• Extremely confidential and trustworthy.
• Demonstrates knowledge, experience and understanding of critical job function of the team and people management.
• Assists management with development of results oriented strategies.
• Regular attendance at work is an essential part of the job.

SKILLS & CERTIFICATIONS

• Provide clear direction, coaching, and performance management for Product Owners, BI Analysts, Analytics Engineers, and Support Analysts.
• Foster a high-performing, collaborative, and accountable team culture.
• Support career development, skills growth, and role clarity across all the above disciplines.
• Experience working in Agile or product-centric delivery environments.
• Familiarity with BI tools, web analytics platforms and frameworks.
• Strong understanding of eCommerce platforms, customer journeys, and digital analytics.
• Proven experience using data and insights to influence product and business decisions.
• Experience working with globally distributed teams.
• Excellent stakeholder management, communication, and leadership skills.

EDUCATION & EXPERIENCE

• Bachelor’s Degree in any field, or minimum of 3 years prior work experience that is relevant to the team you will manage. Including:
• Internal candidates: Minimum 2 years as a highly performing Mouser Team Lead or Supervisor.
• External candidates: Minimum 3 years as a supervisor or higher-level management position
• Preferred Bachelor’s degree in Business, Technology, Engineering, or a related field; advanced degree preferred.
• 8+ years of overall industry experience in eCommerce, digital platforms, and web/customer experience management.
• 3+ years of experience leading cross-functional teams including Product, Analytics, and Support roles.