Waterlink Plumbing Technician (Kent Region)

South East Water; Aylesford; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension scheme

Holiday entitlement

Flexible annual leave

Volunteer days

Cycle to work

Health plan

Life assurance

Wellbeing benefits

Job summary

South East Water is seeking a friendly Waterlink Plumber to cover the Kent region, handling plumbing maintenance, leaks, and water efficiency installations while guiding customers on cost savings and eco-friendly practices.

You’ll report progress, assist with projects, inspect sites for cost considerations, and ensure safe, compliant operations with contractors and in-house teams. A UK right to work is required.

Qualifications

• Level 2 City and Guilds Plumbing Qualification.
• Strong operational and industry knowledge and experience is essential.
• Effective communication and interpersonal skills.
• Ability to work independently and meet deadlines.

Responsibilities

• Take detailed records of works for cost, measurement and quality.
• Assist in supervision of site work including quality, health & safety, programme compliance and cost efficiency.
• Explain to customers what work is being carried out to ensure peace of mind.
• Ensure the team understands customer needs and handles queries fairly.
• Work with both office and field teams, including other areas as required.
• Suggest innovative ways to repair leaks and assess information for solutions.
• Handle issues effectively and seek help when required.
• Implement plumbing works in line with best practice and regulations.
• Ensure quality, environmental and H&S policies are followed and audited.

Skills

Plumbing qualification

Operational knowledge

Communication skills

Independent working

Job description

Summary:

Do you have a talent for plumbing and a passion for water conservation? Are you looking for a role where you can make a tangible impact on customers' lives and contribute to a sustainable future?

We're looking for a friendly and skilled Waterlink Plumber to join our team covering the Kent region. In this varied role, you'll be the go-to person for all things plumbing – from fixing leaky pipes and replacing old systems to keeping internal plumbing running smoothly.

You'll also be a water-saving champion, conducting Water Efficiency Audits, installing devices that help customers conserve water, and sharing your best tips on how they can also save money and be more eco-friendly.

You'll help us keep track of how things are going by reporting on your progress and customer interactions. We also need your keen eye to assist with exciting new projects, reviewing plans and visiting sites to help us figure out costs.

You'll even get to lend a hand in making sure our plumbing projects run safely and efficiently, working alongside our contractors and in-house team.

Customer happiness is important to us, so you'll always make sure every customer interaction is a positive one.

You'll also be part of our Waterlink Plumbing standby team, providing emergency assistance out and about when it's most needed.

Main Responsibilities

• To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as built details for completed schemes.
• To assist in the supervision of site work including responsibility for the quality of workmanship, health, safety, programme compliance, cost efficiency and customer/client liaison.
• Confidently explain to customers what work is being carried out ensuring the customer is being left with peace of mind.
• Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints fairly.
• Work as part of the Waterlink team assisting both office and field team functions when required, including other geographical areas as and when required.
• Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment.
• Deal with issues that arise in an effective manner seeking help when required.
• Implement plumbing works whilst ensuring work is carried out in accordance with best practice and complies with all relevant regulations.
• Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained.

You’ll need:

Skills / Qualifications / Experience

• Level 2 City and Guild Plumbing Qualification.
• Strong operational and industry knowledge and experience is essential.
• Effective communication and interpersonal Skills.
• Ability to work independently and meet deadlines.

Grow a career with a meaningful purpose.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

What can you expect from your recruitment?

• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

up to £38,900 p.a. (dependent on experience)

(Additionally, £7500 average Standby Rota and Overtime earnings approx p.a.)