Waterlink Plumbing Technician (Kent Region)

South East Water; Coldharbour; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Excellent Stakeholder pension scheme

5 weeks holiday + bank holidays

Flexible annual leave policy

Paid volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing related benefits

Job summary

South East Water is seeking a Waterlink Plumber to cover the Kent region. You will handle plumbing tasks from fixing leaks to upgrading systems, conduct Water Efficiency Audits, and install conservation devices while promoting eco-friendly practices.

You’ll report on progress and customer interactions and may assist with projects, cost reviews, and plans. Join a team that values safety, quality, and proactive customer service.

Qualifications

• Level 2 City and Guilds Plumbing Qualification is required.
• Strong operational and industry knowledge is essential.
• Effective communication and interpersonal skills are important.
• Ability to work independently and meet deadlines.

Responsibilities

• Take detailed records of the works for cost, measurement and quality.
• Produce detailed accurate records of as built details for completed schemes.
• Assist in supervision of site work including quality, safety, cost efficiency and client liaison.
• Explain to customers what work is being carried out to provide peace of mind.
• Ensure the team understands customer needs and manages expectations.

Skills

Operational knowledge

Communication skills

Independent working

Career development

Education

City & Guilds Level 2 Plumbing

Job description

Summary

Do you have a talent for plumbing and a passion for water conservation? Are you looking for a role where you can make a tangible impact on customers' lives and contribute to a sustainable future? We're looking for a friendly and skilled Waterlink Plumber to join our team covering the Kent region. In this varied role, you'll be the go-to person for all things plumbing – from fixing leaky pipes and replacing old systems to keeping internal plumbing running smoothly. You'll also be a water‑saving champion, conducting Water Efficiency Audits, installing devices that help customers conserve water, and sharing your best tips on how they can also save money and be more eco‑friendly. You'll help us keep track of how things are going by reporting on your progress and customer interactions. We also need your keen eye to assist with exciting new projects, reviewing plans and visiting sites to help us figure out costs. You'll even get to lend a hand in making sure our plumbing projects run safely and efficiently, working alongside our contractors and in‑house team. Customer happiness is important to us, so you'll always make sure every customer interaction is a positive one. You'll also be part of our Waterlink Plumbing standby team, providing emergency assistance out and about when it's most needed. Are you ready to join us in making a real difference?

Main Responsibilities

• To take detailed records of the works for cost, measurement and quality.
• To produce detailed accurate records of as built details for completed schemes.
• To assist in the supervision of site work including responsibility for the quality of workmanship, health, safety, programme compliance, cost efficiency and customer/client liaison.
• Confidently explain to customers what work is being carried out ensuring the customer is being left with peace of mind.
• Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints fairly.
• Work as part of the Waterlink team assisting both office and field team functions when required, including other geographical areas as and when required.
• Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment.
• Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment.
• Deal with issues that arise in an effective manner seeking help when required.
• Implement plumbing works whilst ensuring work is carried out in accordance with best practice and complies with all relevant regulations.
• Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained.

You’ll need:

• Level 2 City and Guild Plumbing Qualification.
• Strong operational and industry knowledge and experience is essential.
• Effective communication and interpersonal Skills.
• Ability to work independently and meet deadlines.
• Grow a career with a meaningful purpose.

Benefits package

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

up to £38,900 p.a. (dependent on experience) (Additionally, £7500 average Standby Rota and Overtime earnings approx p.a.)

Be you, belong and valued.

Grow a career with a meaningful purpose.

What we value

• Come to work to be safe, valued, and trusted.
• We’ll encourage you to create and pursue new opportunities for personal growth.
• A place to be the real you, build deeper connections and enjoy a sense of belonging.
• Be invested in helping us to create a sustainable water supply for now, and in the future.

We supply top-quality drinking water to 2.3 million customers in the southeast of England. Through a network of 9,000 miles of pipe, we deliver 544 million litres of water every day. It's the skill and expertise of our employees that ensures our water meets the highest standards. We make sure we can meet the needs of our customers both now and in the future.

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.