Water Softener Service Engineer

Monarch Airlines; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player in water softener distribution is seeking a dedicated Water Softener Service Engineer. This role involves diagnosing, maintaining, and repairing water softeners in both residential and commercial settings. The ideal candidate will possess strong technical skills and a commitment to exceptional customer service. With ongoing training and career progression opportunities, this position offers a chance to work as part of a high-performing team while enjoying generous benefits, including 25 days of holiday and all necessary equipment provided. If you're technically skilled and passionate about customer satisfaction, this is the perfect opportunity for you.

Benefits

25 days holiday plus bank holidays

All equipment provided

Ongoing training programs

Career progression opportunities

Employee discounts and incentives

Qualifications

• Proven experience in service engineering, especially with water softeners.
• Excellent customer service and communication skills.

Responsibilities

• Diagnose, maintain, and repair water softeners at customer locations.
• Manage inventory of parts and ensure adequate stock levels.

Skills

Service engineering experience

Customer service skills

Fault-finding skills

Time management

Technical learning ability

Tools

Service tools

Company vehicle

Job description

Join to apply for the Water Softener Service Engineer role at Monarch Airlines.

With over 50 years’ experience, Monarch Water is the UK’s market leader in water softener distribution. Our facilities in Diss include production and R&D alongside our head office.

We seek a dedicated Water Softener Service Engineer to service and maintain water softeners in residential and commercial settings. Our customers are central to our mission, requiring skilled engineers who deliver exceptional service and technical expertise.

The Role

• Diagnose, maintain, and repair water softeners and related products at customer locations.
• Provide high customer service levels and ensure satisfaction.
• Manage inventory of parts and ensure adequate stock levels.
• Achieve high first-time fix rates through effective troubleshooting.
• Manage your daily schedule and workload independently.
• Complete service reports and documentation accurately.
• Ensure compliance with health and safety standards.
• Maintain company vehicle and adhere to policies.
• Work effectively with team members and independently.

Requirements

Skills Required

• Proven experience in service engineering, especially with water softeners or similar appliances.
• Excellent customer service and communication skills.
• Strong fault-finding skills for mechanical and electrical issues.
• Ability to learn new products and technologies.
• Organizational skills and effective time management.

Are You

• Technically skilled and seeking a challenging role?
• Committed to customer satisfaction?

Join our fantastic team at Monarch!

Benefits

What we Offer:

• 25 days holiday plus bank holidays.
• All equipment provided, including tools, uniform, a company vehicle, and phone.
• Ongoing training programs.
• Career progression opportunities.
• Work as part of a high-performing team.
• Employee discounts and incentives.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Engineering and IT
• Industry: Travel Arrangements